I'd say that the ventmatic problem got solved. Just sanitized and installed 2 spanking new ventmatic ultraflows that I got from the manufacturer.
They even threw in 2 complete seal kits for the 'delay' of 5 days.
I've gotten glass objects that weren't packed as well as these were. Individually packed in bubble envelopes, wrapped in butcher paper and wrapped again in bubble wrap-- box completely wrapped in packing tape.
Kinda makes me wish I had bought a new tower too-- the shiney stainless steel faucets makes my tower look a little ratty.