3) I think you need an offload site with a loading dock. the pallet will come on a semi, and they will just pallet-jack it off the truck. I *think* you can pay extra and they will deliver on a truck with a lift gate, or will allow you to hand-offload (driver has to wait around while you do this, so they charge more). One of the NJ guys in our buy works for a trucking company, so delivery was a snap...it was delivered to one of their truck depots during the day...we came there that night and they fork-lifted the pallet into the parking lot where we divided up the goods.
Good luck! and Happy Brewing!!!