ElmCityWobblyPops
Well-Known Member
Put it this way. I purchased a grain mill that constantly jams. I emailed them telling them about it and they replied that the product works fine and it must be me. Essentially they told me to go suck an egg. Another time they sent me a box with +$100 brewing supplies with 1 piece of tape applied diagonally across the top and contents completely exposed. Disgruntled warehouse employees perhaps? I sent an email on another occasion asking about delivery prices and options and they insinuated that I was accusing them of padding their prices. Product selection is great, but they could use some training in customer relations. I avoid giving them business now.
Do you represent OBK?
Nope, just a satisfied customer, never had any issues with them.