I had a recent issue with Brucontrol that BrunDog was able to help resolve. Wanted to share the issue and the resolution.
I have been using brucontrol for a while now, pretty close since the beginning of the release. All existing devices within my interface were working properly. I recently replaced my rtd board (RP-3) as the existing one was working fine. At that time I also added 2 more 3 wire ports to my sainsmart board to control ball valves.
I was running 1.1 Build 1 (What I had left out of my communications was that it was upgraded from version 1)
When I go to add a new device, it shows my MEGA 2560 controller but shows "No Available Ports" for Interface Port.
Existing Ball Valve objects still work, communications with the MEGA 2560 are working. Also plugged in the 4 RTD probes and those are working.
BrunDog responded quickly, he recommended I tried to upgrade to latest version. He also wanted me to send the default.brucfg file from Documents\Brucontrol if the upgrade did not work.
I had already downloaded the latest version, so extracted that one and I still had the same issue. I reported back the results and the file.
A little bit later and BrunDog found the issue and supplied an updated default.brucfg file that was fixed.
The issue was with the migration from version 1 to 1.1. I am using RTD sensors, and the “With RTD” wiring map was removed from version 1.1, this created a disconnected between my configuration and the wiring map.
Responses were quick throughout this troubleshooting process. I had e-mail originally a bit later at night before crashing on the couch. When I got up the next morning there was already a response. When I did the checks and responded back, responses back to me were within a couple of hours. Oh, this was Friday night and Saturday morning \ afternoon.
So the few times I have had to rely on support, it has always been quick with responses, even on weekends!
Thanks again
@BrunDog!!!