Broke up with my LHBS today

[Airplanedoc]

you should have been told about the limit when they told you they had the hops though .. and in this particular case, i think they should have sold you the other 2 ozs. and just politely warned you about buying so much at once in the future ...

At the end of the day this whole thing boils down to poor communication and customer service on the vendors part. From other posters who have used the same vendor, it appears that this is not the first time( or probably the last) this had happened at the same vendor..

 

[teal]

IMO - as a customer, which I AM - I'm less ticked at a LHBS running out of a product than I am being rationed. Particularly if other places aren't doing it.

For instance - I went to my local yesterday. Completely out of 6gal Better Bottles. Does that bother me? Not particularly. I'll go back at the end of the week when they have more in. AND they're more expensive than an e-tailer.

Now if they told me that they had 10 but I was only allowed to buy 1 - that would tick me of to the point of not going back.

I guess I'm just not buying the sensitivity as a customer to a store being out of product but not being sensitive to being told your dollar isn't as good as the next guys'.

If some guy bought out the entire store of every hop they had - as the next customer it NEVER EVER even enters my head to hold that against the store. I more than likely think that dude's an arse but it wouldn't enter my mind that a for profit venture was some how "bad" because it sold it's products to a customer with cash in hand.

Just me...

 

[Pivzavod]

That's why I buy everything online from reliable OHBS.

On the side note, in NYC Whole Foods on Bowery is LHBS. They sell and the supplies and mill your grains for you.

 

[CreamyGoodness]

I found the Bowery location to be lacking in mead/winemakers supplies however (other than fermenters and airlocks etc.) The guy behind the counter with the obligatory mustache was kind and friendly, but didnt know his yeasts at all. If I have to look up a yeast they are selling on my friend's Iphone then perhaps they should at least have more printed materials available. None of the yeasts were familiar, and after looking them up, none were suitable for mead/wine. Just an observation.