You aren't going to be burned by him. I just checked because I was curious; I have placed 15 orders with him over the last 2+ years.
Know how many times I've gotten burned? Yeah. That's why I have placed 15 orders with him.
Further, he stands behind his stuff--even when a mistake wasn't his fault. I put on my Christmas list a couple years ago a spunding valve or some such, but when I sent the link to my family I just let the default be the choice--which wasn't the right connection.
I called to inquire why I got the wrong thing, when it became apparent the fault was with me, not with Bobby. I was ready for another order and Bobby said to include in the comment section that I needed a different connector and he'd include it.
Again: it wasn't his fault, it was mine. And yet he wanted his customer to be happy. What a weird philosophy!
In the end, I just ordered the new connector and paid for it, and tossed the other in my parts box; I wasn't going to have him incur a cost because I made a mistake.
I've spoken to him a couple times on the phone to ensure I was getting the right thing, it all went swimmingly. The guy knows what he is about.
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There's another side to this: Bobby's stuff is really good. His weldless bulkhead ports are stunningly good. Just as solid as welded and they don't leak.
So...if you're worried about whether this particular vendor is reliable, or supplied quality merchandise, worry not. Maybe--maybe--you can get some things more cheaply on Amazon, but you never quite know what the quality is. And yeah, maybe it comes faster from Amazon, and if that's your criterion for a successful transaction, so be it.
I'm tempted to go and add up the dollar value of all the transactions I've had with Bobby, but maybe not. I don't think I want to know.
And FWIW, you just reminded me I need some Camlock connectors. Have to start building an order. Again. #16.
I'm not bashing Bobby or his business, but how can I pay over $40 PLUS shipping for a heating element when I can buy a 100% stainless steel element from Amazon for $21.95 with shipping?