I too have noticed the service...Nathan has been quick and precise in answering questions.
A couple of items that I like about the BrauSupply system:
1) Conical rated to 10 PSI
2) Includes very nice controller and pump. Still trying to sort out what is included in Brewha.
3) Like the immersion coil for cooling and temp control. Simple and it can withstand full household water pressure.
Concerns so far:
1) Radio Silence....several emails and an inquiry form on their website have gone unanswered. Not sure if this is typical or a unique situation (vacation, website problems, etc.)
I will keep you all posted once I get responses....
If you buy the medium or Large BIAC, they come with about everything you need. That includes controllers and pump and stainless coils. I don't run any kind of pressure reduction on my BIAC. When I chill, I use full force. The key is to keep the port open on the lid. I use a starsan soaked cloth over the port when it is open. But water pressure at your house may be much stronger than mine.
The BREWHA BIAC package includes:
3-in-1 Boil kettle / Chiller / Jacketed conical fermenter*
Mash Colander (When brewing with Medium or Large BIAC, raising the mash colander is easily accomplished with a friend or by using a an overhead hoist such as shown here (Canadians can purchase one here). Or email us for ideas for building an overhead pulley and electric hoist system.)
Heating element assembly (1500W with 7 gallon; 5500W with 20 gallon; two 5500W with 55 gallon system)
Temperature Control Valve for regulating chill/warm water into the 3-in-1 jacket (it is recommended to have a high quality Kink-Resistant Hose attached to the jacket exit port, and a Water Pressure Regulator attached to the hose on jacket inlet, so that pressure does not build up in the jacket and damage the vessel. Care still needs to be taken to ensure pressure does not exceed 3psi in the vessel body or 5psi in the vessel jacket.)
Electronic Temperature Controller for precise regulation of mash and fermentation temperature
Chugger Pump System with highest quality braided silicone hoses and fittings for best performance, longevity and easy disassembly
Power Control Box (NOT included with Small BIAC system; one is included with the Medium BIAC system, and two are included with the Large BIAC system)
Click here to go to BIAC product page
http://brewhaequipment.com/pages/biac-benefits-and-specifications#biaccontents
Accessories for the BIAC:
(Basic and Complete Accessories Kit include the following three items)
Hop Baskets make containing and removing whole leaf boil hops super easy as well as providing an easy means for sanitary dry hopping (added to fermentor after primary fermentation is complete for improving the hop aroma in beer); two Baskets are included with the Kit
Water Pressure Regulator can help protect your investment by limiting water into jacket to 5psi; (needs to be adjusted to 5psi; never restrict jacket exit in any way)
3psi and Vacuum Safety Relief Valve is attached to one of the two lid ports on the 3-in-1 and relieves pressure above 3psi and breaks a vacuum inside the main portion of the vessel prevent damage (Warning: DO NOT use in place of a blow off hose as krausen may plug the vent)
(The Complete Accessories Kit also includes the following items)
Hose Float helps the hose returning wort into the Mash Colander to stay floating at the top and not sink down into the grain bed
Keg Racking Hose for racking beer from the 3-in-1 to a keg
Kink-Resistant High-Temperature Food-Grade Braided Silicone Hose for taking water away from the jacket. If a hose kinks, it can cause pressure to build up in the jacket, deforming the vessel (3m/10' of 0.5"ID hose is included).
Mash Colander Lifting Cables when used with an overhead hoist can make removing the Mash Colander from the Medium and Large 3-in-1 super easy
Wort Aeration Stone when used with an air pump or oxygen cylinder to add oxygen to wort prior to pitching yeast
(Optional accessory not included with either kit)
Neoprene jacket helps insulate the vessel; especially useful during lagering as it will reduce energy consumption and help reduce 'sweating' (condensation that forms on the cold 3-in-1 and drips on to the floor)
Actually, bringing it wouldn't have done me good as we were on the Gulf Islands where there was no Wifi or Data for us to use. In hindsight, I should've posted this on my homepage on the site and will do so in the future. I did reply to all emails sent in my absence today and if any one has any questions for me on the forum, I'm happy to answer them. 
I'm wondering if going with whole leaf might be more problematic? or less problematic than pellets? I only ask as I usually use whole leaf.
