trufleshufle13
Well-Known Member
skimmed kinda quick through this thread but didnt see anyone actually post the guys response.
this is taken from one of the links posted way earlier in the thread
This is the owners response to all the negative comments on their info page.
" First, Although I was not there, I find it extremely difficult to believe that such words would ever be said in our store. That said, even if the conversations were not correctly recounted in his posting, obviously, the customers have left with these perceptions. This is a major concern. We have had several conversations about the postings. We agree that over recent years, with our mail order business growing, it has been increasingly difficult to be as amiable as we should be to the walk in customers. We owe a heart felt apology to anyone who has experienced our rudeness. We never intend to offend anyone. We took a step back and took a look at how we actually appear to the walk in brewer... It was not pretty. We agreed that we need to make efforts to be conscious of this, as well as be more friendly and helpful regardless of the workload. We are also addressed ways to increase our efficiency and make more time to achieve this. Although it may not have been evident to some recently, we still look at our local brewers as our valuable customers and good friends. Dave"
i got 2 local brew stores, none of them are rude. one guy is pretty stand off ish/ unhelpful and another is an older guy (very very older) who seems like he knows a lot about brewing but not communicating. still both amazing stores, ive just learned when to go in to get the people i like.
this is taken from one of the links posted way earlier in the thread
This is the owners response to all the negative comments on their info page.
" First, Although I was not there, I find it extremely difficult to believe that such words would ever be said in our store. That said, even if the conversations were not correctly recounted in his posting, obviously, the customers have left with these perceptions. This is a major concern. We have had several conversations about the postings. We agree that over recent years, with our mail order business growing, it has been increasingly difficult to be as amiable as we should be to the walk in customers. We owe a heart felt apology to anyone who has experienced our rudeness. We never intend to offend anyone. We took a step back and took a look at how we actually appear to the walk in brewer... It was not pretty. We agreed that we need to make efforts to be conscious of this, as well as be more friendly and helpful regardless of the workload. We are also addressed ways to increase our efficiency and make more time to achieve this. Although it may not have been evident to some recently, we still look at our local brewers as our valuable customers and good friends. Dave"
i got 2 local brew stores, none of them are rude. one guy is pretty stand off ish/ unhelpful and another is an older guy (very very older) who seems like he knows a lot about brewing but not communicating. still both amazing stores, ive just learned when to go in to get the people i like.