I feel compelled to write this review.
I ordered the Grand Slam package to be sent to a relative's address, where I would be over Christmas. It was supposed to arrive a week before Christmas but it never did. This WAS NOT Wilser's fault, but rather the USPS. The package had tracking on it but it was stuck in NJ, even though it was only going to PA. So sadly Christmas came and went and the package never arrived. During this time I was in contact with Wilser via email about the predicament. I wasn't going to brew until January 15th so I was hoping the bag would be found before then. New Years came and went, and still nothing....I talked to USPS and they opened a "case" to find it. By this point I was back home in Denver. Wilser graciously offered to send me another package to Denver, so that I would have it in preparation for my brew day. He said that once the 1st package was found, I could either send it back to him or keep it for a small fee. Long story short, the 1st package arrived at its destination and the 2nd package arrived to me in Denver. I decided to take him up on his offer of keeping both packages (in case I burn a bag one day or something else happens, you never know!)
So all this to say, I can't say enough about the amazing customer service. I feel like he went above and beyond in getting me the bags. Again, NONE of this was his fault, it was all on USPS. A huge kudos to Wilser for his great and gracious attitude.
As for the bag...I used it on 1/16 to brew a Russian River Blind Pig IPA clone. This was my first BIAB ever, so I don't have anything else to compare it to, but it worked beautifully. The bag seems very well made, and sturdy. I attached it to the pot using binder clips. Easy. I don't have a way to setup a pulley at the moment, so I just squeezed the bag. During the boil, I used the hop sock to add my hops. Again, I attached it to the pot using a binder clip. Although I guess a hop spider is fancy, I don't really see a need for it...save yourself the money! Again, the hop sock worked great. As I was brewing an IPA, this left lots of hop trub out of my wort. Success!
Cleaning the bags are simple...dump everything in the trash (err, compost(, then just run the bags under cold water...it can help to turn them inside out to get all the grains/trub off. Then I just air dryed them on a towel rack and they dried super fast.
So in short, 20 out of 10 for customer service, 10/10 for the product.