I also just made a first time purchase (being a loyal customer to a big AHS competitor) earlier in the week after months of thinking about doing so, and have been waiting all week for the shipping info to appear in my Inbox.
I appreciate AHS's position and what they are doing to rectify it BUT! what if I did not happen to click on this forum thread?!?
All week I've been like WTF? about the order not yet happening, and I now see I am definitely not the only one. Seems a quick & dirty email to all those placing recent orders just letting us know it would be a few additional days could squelch all of the apprehension. If a customer is given a reason for unexpected/undesired circumstances they will drastically tend to understand. However, if left in the dark one will tend to stew & feel like future business should head elsewhere.
Forrest-
Sales are good; they bring in extra business that may not otherwise happen. Don't err to simply eliminate that. Just communicate that you are overwhelmed. This happens with all businesses, and it's generally OK when that happens. We just need to know what's up.
Looking forward to getting my shipping info...