Exactly!
This is very green beer. It needs conditioning, yeast dropping, carbonation, it will improve drastically over the next week.
Since you don't know how that yeast has been stored, or incurred damage during transportation, there is no way to know her vitality. Cell count is not all, it's the viability of them that counts most.
As a rule of thumb, always make starters from liquid yeast unless you know her whereabouts, like from a previous starter, or harvested from a beer, stored in the fridge, etc.
For next time, look up making "vitality starters" at
Brulosophy. If you don't have the luxury of time on your hands to make a fresh starter, this is a very good alternative.
For example, brewing my latest NEIPA I was pushed for time, so I took half the yeast from a large starter slurry I had stored, but it was over 2 months old. I ran it on my shaker* for 8 hours in 3 quarts of the actual beer wort, a krausen appeared twice. I then pitched the whole (vitality) starter without cold crashing. That 1.054 Session NEIPA was 60% done 18 hours later, at 68F! I was barely in time to add the first dry hops.
* A stir plate is fine too, or even better, use the vigorous "shaken, not stirred" method in a gallon jug or 2 gallon carboy.