Decent price, decent shipping (took ~week), ****ty Customer Service so far.
Bought a 2 keg kit with a 20# co2 tank and the low pressure gauge was damaged. No problem, I e-mailed them 5/13 included pictures and all my info. Got a response 5/14 from a sales manager stating they'd replace it and send it out USPS and he'd inform me when it ships.
I hear nothing for the week so I shoot then an e-mail 5/19 to see whats going on, nothing. I try the sales manager's e-mail 5/23 for a update, nothing yet.
In short, I spent 300$ and am unable to use my keg system as of yet. Annoying thing is it wasn't shipping damage, the gauge is fine, just the internals are all ****ed up and it apparently passed inspection.
But hey, as long as your stuff arrives in good condition it should be a good experience.
Dude, KC customer service is great. Not to be an ass, but if you are having such a horrible experience, why dont you pick up the phone. If you are going to do business via email , then folks at the other end of the email thread are gonna follow common business practices. Get them on the phone, you won't regret it.
I have ordered so much from them, on some issues, sometimes they just tell me to keep what I got and they'll send the correct one out. Twice they've come to my house/business a town away.
Dude, KC customer service is great. Not to be an ass, but if you are having such a horrible experience, why dont you pick up the phone. If you are going to do business via email , then folks at the other end of the email thread are gonna follow common business practices. Get them on the phone, you won't regret it.
I have ordered so much from them, on some issues, sometimes they just tell me to keep what I got and they'll send the correct one out. Twice they've come to my house/business a town away.
Hey Joshua, great to see you around now! Welcome to HBT.
Thanks! I hope to use HBT as another means of support so we can continue to grow our customer service and provide as many efficient ways to reach our customers and be reached as well!
figured I'd ask in here:
how in the hell do you take apart a kegconnection manifold!? I've got a 3-way with a plug in the third hole, and I'd like to add another check vale/nipple so I can have a dedicated line with an air chuck to carb soda bottles (and pump up my bike tires! )
anyway, the plug is stuck. really STUCK. the check valves loosen right up, but that brings me to another problem: how did they get them on there in the first place? the bolts on top of them are too tall, you can't even rotate them around to unscrew.
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