CidahMastah
Well-Known Member
- Joined
- Nov 12, 2010
- Messages
- 4,201
- Reaction score
- 46
I bought a two keg kit with a taprite regulator..... The kegs arrived a couple weeks after ordering dirty inside/out and smelling of soda so their claim to clean the kegs before shipping is false. .....Cleaning the kegs wasn't a big deal to me. I would have cleaned them again before using them even if they didn't smell of soda.
great customer service if you are patient. They will make it right if you let them know you're not happy. Will definitely order again. I sugest if your not happy, call Ben, great guy to work with.
You guys are both missing the point (IMO).
1. I clean the kegs before using them, but they use a caustic cleaner which does a better job upfront. That leaves you to use your non-caustic cleaners as a home brew keg jockey. If they advertise they clean the kegs, they should clean them... period.
Are you actually sure they were not cleaned. They should smell like sweet soda when cleaned, but should have a clear liquid in the bottom. If they had a black liquid, they weren't cleaned.
2. I sort of agree with this, but my experience with Ben was... wait for it... unanswered emails and unreturned phone calls. I had specific questions that weren't getting answered for over a week. However, Todd stepped up to the plate and helped me out big time.
I still disagree that good customer service = the customer waiting over 1 week for a reply. Or the customer having to let the company know how they screwed up and ask for compensation of some sort.
Personally - I don't have the energy to make those phone calls and play chase.