Emailed about two gauges that were damaged during shipping. Two new ones sent no questions, no need to verify address info, nothing. Just "which two do you need, we'll get them to you tomorrow."
Prompt delivery.
Prompt delivery.
Hi All ... I've not had good luck this week ...
I'm working on a chest freezer conversion ... need a kit ... decided on kegconnection based on these forums, and also based on MM not offering Perlick faucets ...
I called them Wednesday, mid-day ... the guy that answered said he was at lunch and asked if he could call me back later ... I gave him my number ... he didn't call
I decided to try again today ... 1ish ... no answer so I left a message ... no returned call this afternoon
Then I thought I would lay it all out in an e-mail, so I sent a note to the address on their home page ... it came back undeliverable, saying that the sender's (my) mail server (yahoo) was blocked ...
No hard feelings, but I do want to order my stuff before I leave on some business trips over the next two weeks ... guess I'll keep looking ... just thought I would post my experience ... cheers, all!
Stevo2569 said:Does anybody recommend a different company for keg kits. Thanks for all the info.
I am in the market for my first keg set up. I emailed keg connection with a question and received a very prompt reply from Todd.
This has been a couple of weeks ago, but it looks like some of their prices have increased. Some of these posts do concern me and I am a little hesitant to place an order. Looking for a basic keg set up that I can expand later. Most posts that I have seen are older....Any input/suggestions?
. I always thought the IT guy WAS the techy guy! I was one of the pleased KegConnection customers. Love my 4 gauge KegConnection brand regulator. Even though it is the screw adjustment type, I can turn the broad head of the screw by hand, don't need a screwdriver.(me, IT guy). I'll admit that I'm not the most technical of us three
Really? You just said that? Nice. Just make chit up!!... If I don't know the info I'll find out or make something up that sounds good : )
Really? You just said that? Nice. Just make chit up!!
Customer service is our number one priority
joshua
Hi, This is Todd again with the Kegconnection. I wanted to follow-up on my last posting and progress. I have decided that we are going to purposely slow down the amount of business we do in the next week in-order to make some changes internally that will allow us to provide better service to our customers. We are also in the middle of some exciting upgrades in components (manifolds and regulators) that will allow our kits to be more flexible. If you are thinking about ordering a kit from us, wait until next Monday. I would rather loose business for a week, than hurt our reputation we have worked so hard to build. Here is what we will have on our front page for the next week:
"PLEASE READ BEFORE ORDERING THIS WEEK:
We are extremely backed up at the moment due to the weather last week in Texas. We are removing our $7.95 flat rate shipping for the next week. Our plan is to evaluate this shipping charge and re-instate this, or a simulator flat rate on February 14th (Valentines Day) We are also in the process of making some changes internally to improve our production and shipping department. In addition, we are upgrading/improving some of the components on our kits, so the photographs and descriptions are changing on a daily basis. We are still accepting and shipping orders this week, but expect a delay of up to 5 days in shipping! If you are wanting to order one of our kits it might be better to wait until next week. We fully expect to be back to our normal schedule by next week. Thank you for your patience while we improve the quality of our products and service!
Todd Burns"
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