They are my local home brew supply store. They have been really great. I purchased four corney's from them, along with a new set of o-rings and popit's four each. I just went to use one of those popit's last Friday and found it to be defective, while getting the stuff for my first AG batch I told them of the problem with the popit. They gave me a new one along with an apology for the inconvenience. Now this may seem like a small thing but the apology was heartfelt. I had been going to another shop prior and purchased a thermometer that was found to be defective after leaving the shop (got in the car, opened it, went back in). When I went back in they told me that they were not responsible for the damage and I would have to buy another, needles to say I no longer go to that shop.