beermaestro
Well-Known Member
- Joined
- Mar 23, 2016
- Messages
- 48
- Reaction score
- 6
Hi, I am new to this forum however I am not new to brewing.
I was wanting to post this to see if anyone else has had a similar experience to mine with EBrewSupply.
I had originally sent an email back on March 9th to EBrewSupply inquiring if they did custom control panels. I am interested in a BIAB BCS control panel to automate some of the brew processes. I did not receive a response after sending my email. On March 16th, a week after my initial email, I called and spoke to a gentleman named Ryan. I asked him if he had received my email and asked if they did customized control panels. I gave him a explanation of what I was trying to accomplish and he was very helpful and nice. He indicated that they were very busy and also working on some new software items and so he hadn't had a chance to take a look at my email. I totally understood this and told him no big deal. He said that he would try and get a response to me in a few days. Well I still had not heard anything back so on March 21st I sent a follow-up email asking if he had a chance to take a look at my inquiry. Still I have not received any correspondence so today March 23rd I tried calling again. Ryan answered the phone and I told him who I was and had just barely started to ask if he had a chance to look at my email before he promptly hung up the phone on me.
I was very taken aback by this as I had read several reviews that stated they had fantastic customer service. I was not aware that I was apparently being a "bother" to him and was fully prepared to purchase either a DIY kit or fully assembled control panel. I was just curious if anyone else has had a similar experience to this. I am not sure now that I would want to do business with them.
I was wanting to post this to see if anyone else has had a similar experience to mine with EBrewSupply.
I had originally sent an email back on March 9th to EBrewSupply inquiring if they did custom control panels. I am interested in a BIAB BCS control panel to automate some of the brew processes. I did not receive a response after sending my email. On March 16th, a week after my initial email, I called and spoke to a gentleman named Ryan. I asked him if he had received my email and asked if they did customized control panels. I gave him a explanation of what I was trying to accomplish and he was very helpful and nice. He indicated that they were very busy and also working on some new software items and so he hadn't had a chance to take a look at my email. I totally understood this and told him no big deal. He said that he would try and get a response to me in a few days. Well I still had not heard anything back so on March 21st I sent a follow-up email asking if he had a chance to take a look at my inquiry. Still I have not received any correspondence so today March 23rd I tried calling again. Ryan answered the phone and I told him who I was and had just barely started to ask if he had a chance to look at my email before he promptly hung up the phone on me.
I was very taken aback by this as I had read several reviews that stated they had fantastic customer service. I was not aware that I was apparently being a "bother" to him and was fully prepared to purchase either a DIY kit or fully assembled control panel. I was just curious if anyone else has had a similar experience to this. I am not sure now that I would want to do business with them.