I'm going on three weeks. Finally got a response for the timeline on my customizations. Received another promise, my order did not get updated. If they have a dedicated customer service then that person isn't who they want. I saw the reviews, thought long and hard but rolled the dice anyways. Fact is, many companies survive because of focus on CS, many sell here and are actively involved in keeping their good name. Growing pain or business mentality, only time will tell.
I disagree with those who say that after shipping there is no savings. Right now a pot with a TC element fitting running 220, add 50 for shipping and still cant be beat. Remember there is no such thing as free shipping, but the "free shipping" sells pitch does make comparing a ton easier.
Biggest problem with their site and with the shipping is that it doesn't group the small items. But that's why they don't get the sell to me on that stuff. Site dings too much for dip tubes and such on shipping. On FB someone complained and they offered to set that straight but did they get a response?