I've placed about 8-10 orders over the last year and a half and this is the first time I've ever had an issue. Like my OP said, usually my stuff arrives within 3-4 days (GA to Chicago) in perfect shape, well packaged, even with a hand written note once. Plus they'll give you extra hops if the AAU of the ones they have in stock are less than what you purchased via the website. All in all, great service. They're worth another shot if this is the first time you've ordered. Just bad timing, I guess.
That being said, I am angry my credit card was charged when I placed the order and not when it shipped. That shouldn't happen at any e-tailer. Place a hold to authorize the card (like gas pumps), sure, but don't charge the whole amount.