https://www.brewgadgets.com/default.aspx
I didn't see anything else in the forums discussing this company so I felt that they deserved some kudos.
I have now used them for 5 orders. All orders were shipped in a reasonable amount of time.
When they were missing one of the items I ordered at their store, they called me and asked me if I would like to substitute it.
They also called and asked if it was fine to send something they were out of on back order.
When they shipped one of the wrong items, I emailed them explaining the mistake and told them not to worry about dealing with exchanges or anything. I just wanted them to know that it occurred. They responded with a gift code for the exact amount of the item I ordered and said it was fine to keep and enjoy the mistake item.
I also received a 25 dollar gift card from them for spending over 250 dollars on their site.
Their customer service is pretty good in general. I have only had one issue in which they did not respond to an email question. I can accept that for the rest of the good customer service they provided me with.
As far as prices are concerned, they are more than fair and beat out numerous other sites. The downfall to this is that there are no flat rate shipping prices like some others have. Even without flat rate deals, I have still found that I can save money by shopping through them.
Their products (hops, grains, extracts) have all been fresh and quality.
They also mill grains at no charge.
Anyway, this is a good site to shop from. Keep an eye on the forum for occasional specials from BrewGadgets in which you can save 10% on your order as well. I have caught two such specials since November.
I didn't see anything else in the forums discussing this company so I felt that they deserved some kudos.
I have now used them for 5 orders. All orders were shipped in a reasonable amount of time.
When they were missing one of the items I ordered at their store, they called me and asked me if I would like to substitute it.
They also called and asked if it was fine to send something they were out of on back order.
When they shipped one of the wrong items, I emailed them explaining the mistake and told them not to worry about dealing with exchanges or anything. I just wanted them to know that it occurred. They responded with a gift code for the exact amount of the item I ordered and said it was fine to keep and enjoy the mistake item.
I also received a 25 dollar gift card from them for spending over 250 dollars on their site.
Their customer service is pretty good in general. I have only had one issue in which they did not respond to an email question. I can accept that for the rest of the good customer service they provided me with.
As far as prices are concerned, they are more than fair and beat out numerous other sites. The downfall to this is that there are no flat rate shipping prices like some others have. Even without flat rate deals, I have still found that I can save money by shopping through them.
Their products (hops, grains, extracts) have all been fresh and quality.
They also mill grains at no charge.
Anyway, this is a good site to shop from. Keep an eye on the forum for occasional specials from BrewGadgets in which you can save 10% on your order as well. I have caught two such specials since November.
