I've frequented a very well know online home brew supply store 4 times since I started home brewing.
My second order included an order for coopers cabr tabs. The supplier sent me Munton's tabs. Not a horrible screw up but a screw up none the less. I contacted the store and they didn't seem all that concerned about the screw up and didn't even volunteer to rectify the problem. I had to request some sort of fix. In the end they simply refunded me the difference in price between the products (something like $1.50 I think). Ultimately I found I preferred the Coopers carb tabs.
Alas...I ordered from them again. The 3rd order went fine.
My fourth order included an extract kit for a Wheat beer. The website mentions the kit would include orange peel and the intructions that came with the kit mention putting the bitter orange peel in the boil for the last 15 minutes. Alas...I foolishly did not check my kit for all the ingredients before I started up. It was too late and my wheat beer will end up without the bitter orange peel.
Is this at all normal? Have I just been unlucky?
My second order included an order for coopers cabr tabs. The supplier sent me Munton's tabs. Not a horrible screw up but a screw up none the less. I contacted the store and they didn't seem all that concerned about the screw up and didn't even volunteer to rectify the problem. I had to request some sort of fix. In the end they simply refunded me the difference in price between the products (something like $1.50 I think). Ultimately I found I preferred the Coopers carb tabs.
Alas...I ordered from them again. The 3rd order went fine.
My fourth order included an extract kit for a Wheat beer. The website mentions the kit would include orange peel and the intructions that came with the kit mention putting the bitter orange peel in the boil for the last 15 minutes. Alas...I foolishly did not check my kit for all the ingredients before I started up. It was too late and my wheat beer will end up without the bitter orange peel.
Is this at all normal? Have I just been unlucky?