Ryanh1801
Well-Known Member
Not sure if this is the right place to put this, or not. Just wanted to give major props to them. I ordered my wort chiller and a few other odds and ends from them last week. They said it would take 5 days to get the copper to make it. I called today to check up and see when it would be ready and to change my order,(I had to buy some sanitizer at a LHBS for bottling). The guy on the phone was very friendly said they just got the copper shipment in today. I told him what i wanted to do, he said they already packed up the stuff, but personally went and changed it and had it repackaged for the new stuff i wanted(New carboy). Also said it would be tomorrow before it got shipped out. Well got home from work and had an email that it shipped out this afternoon. Now a days it is hard to find good customer service with someone you can understand. I will definitely be ordering more from them. All this with free shipping. Looks like my first all grain is going to happen this weekend, I am excited.