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Old 01-28-2011, 03:18 PM   #1
AnOldUR
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Bought a Ford Transit Connect earlier this week. When we went to pick it up I noticed a $489 charge for an Environmental Package added to the buyers order that we hadn’t discussed. Apparently it’s some kind of paint and interior protection. When I told the finance guy I didn’t want it, the sales guy (who was new to car sales) said that they hadn’t done the treatment. So, they were going to send me home being charged for something that wasn’t even done and I didn’t ask for.

Is this some kind of scam where they know that the factory protection will last longer than the add-on package, so you’ll never make a claim? And if there is a rare case where someone does make a claim, they make the repair and still come out way ahead?

Any car salesmen on HBT or someone with experience?

Got the van for $1000 under factory invoice. Good, not so good?

 
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Old 01-28-2011, 04:34 PM   #2
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It wouldnt surprise me if this was just a wax job. They were trying to rip you off. Go elsewhere. By the way, nice choice. Those are interesting little vehicles.

 
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Old 01-28-2011, 05:51 PM   #3
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Did more research after my original post and have to agree. It's a wax job with a 5 year rust warranty. Too late to go elsewhere, but I won’t be going back to that dealer for service. Sure glad I spotted it before it was too late to have it taken off the contract.

My 10 year old F-150 4X4 was needing more repairs than it was worth, so it was time for something new. Had a cap on the pick-up, and used it mostly for deliveries. This little thing has just as much cargo space and gets twice the gas mileage.

More money for brew supplies!

 
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Old 01-28-2011, 05:58 PM   #4
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I am willing to bet hundred to thousands of dollars get raped out of car buyers every month for this very same thing. People get too wrapped up and neglect to challenge or inquire about stacked fees.

Bravo to you for keeping your eyes sharp and standing your ground.

I have been there before too. Was being charged for an aftermarket undercoating that never got ordered on a vehicle that was delivered with nothing aftermarket applied.

 
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Old 01-28-2011, 06:02 PM   #5
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The "appearance protection package" is such a bunch of BS. It's nearly pure profit.

M_C

 
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Old 01-28-2011, 06:02 PM   #6
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It sounds a lot like the window VIN etching that they add to the contract (actually it's preprinted to look very official). It's usually $400 and it's all gravy. Both times I bought new, I had it taken off the contract.
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Old 01-28-2011, 06:56 PM   #7
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I was going to give them a hard time about the etching, but had already been doing my best to beat them down. It was $250, but it takes about $60 off my insurance every year, so I figure it's a wash.

They try so hard to get you to sign everything and take possession of the vehicle right on the spot. You're signing 50 different things and it's dizzying. They weren't happy that I wanted to go home, look everything over and come back later. The next day we finalized the deal with a new contract at $1600 less than the original one. Makes me wonder how many people get taken advantage of.





edit
Makes me wonder what I missed.

 
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Old 01-28-2011, 07:00 PM   #8
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Quote:
Originally Posted by Brewfat View Post
It wouldnt surprise me if this was just a wax job. They were trying to rip you off. Go elsewhere. By the way, nice choice. Those are interesting little vehicles.
I think I'd said, "So you were going to send me home charged $500 for something you didn't do? Nevermind, I'm not buying a car from that kind of crook." Then walk away.
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Old 01-28-2011, 07:08 PM   #9
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Quote:
Originally Posted by IrregularPulse View Post
. . . Then walk away.
The trouble is, I don't think it's any different anywhere else. It's all a game to them. Get what ever that customer will bear. In the end, they're happy they sold a car and I don't think I would have found a vehicle with those options for that price if I hadn't taken that one.








(yeah, I'm trying to defend a decision that is too late to change)

 
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Old 01-28-2011, 07:09 PM   #10
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Fair enough.
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