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Old 02-06-2007, 01:55 AM   #1
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Default Northern Brewer customer service

The UPS guy showed up today with a box for me and I couldn't for the life of me figure out what he was doing there. I signed for it and then saw that it was from Northern Brewer.

Wow. I made a small order the other day with them-- a couple lbs. of grain, thermometer, and such-- I certainly wasn't expecting it to come this soon. It was very well packed, everything I ordered was there, and they also enclosed a very nice catalog.

I frankly was impressed and will order from them in the future.

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Old 02-06-2007, 01:59 AM   #2
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I'm sure it helps that you don't live very far away from them, but I've also been impressed with their speed of delivery and just the company as a whole. Prices seem pretty fair across the board. I usually start my shopping at NB (for stuff I can't buy locally, which I still prefer), and only go to someone else if it's really compelling (like William's O2 system).

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Old 02-06-2007, 02:08 AM   #3
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I can't say anything bad at all about them. When I ordered my kit and asked about carboy shipping I got an e-mail back recommending the better bottles because it would be cheaper. I told them I already had a capper and they deducted the full price of the capper from the kit.
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Old 02-06-2007, 02:14 AM   #4
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I use them a lot too. They have comparable prices. I even went up to the store one time when I was in Minnesota. It is a really small place!!!

My favorite online HBS is Austin Homebrew. $5.99 shipping no matter what, and they have great prices. I usually get my shipment in 2 days.
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Old 02-06-2007, 02:17 AM   #5
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I try to use my LHBS when I can but I might just have to give Northern Brewer and Austin Home Brew a try. They aren't that far from me here in CO.
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Old 02-06-2007, 05:03 AM   #6
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Same good feelings here. I've ordered a bunch of stuff from them in the past month -since I've kicked off with brewing again - and always quick shipping.

Last order one item got left out, a plastic thief,... I called and spoke with someone there and with no hassle whatsoever they shipped it out to me. Had it in a few days.
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Old 02-06-2007, 05:49 PM   #7
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I live 5 hours south of them, if I order before noon, I'll have it the next day, thats next day delivery at UPS ground shipping rates. I have a somewhat local brew shop and I've started buying my bulk grains from him but its an hours drive one way. I get Marris Otter cheaper but pay more for the American 2-row pale so that's a wash, but I do save $36 on shipping. I'd buy a lot more from LHBS if I lived closer.

Life is to short and the liver can only handle so much, so why waste it on bad beer.
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