Northern Brewer customer service - Home Brew Forums

Register Now!
Home Brew Forums > Home Brewing Beer > General Beer Discussion > Northern Brewer customer service

Thread Tools
Old 02-06-2007, 01:55 AM   #1
McCall St. Brewer
Sep 2005
West Monroe, Louisiana
Posts: 1,171
Liked 3 Times on 2 Posts

The UPS guy showed up today with a box for me and I couldn't for the life of me figure out what he was doing there. I signed for it and then saw that it was from Northern Brewer.

Wow. I made a small order the other day with them-- a couple lbs. of grain, thermometer, and such-- I certainly wasn't expecting it to come this soon. It was very well packed, everything I ordered was there, and they also enclosed a very nice catalog.

I frankly was impressed and will order from them in the future.

Reply With Quote
Old 02-06-2007, 01:59 AM   #2
10th-Level Beer Nerd
the_bird's Avatar
May 2006
Adams, MA
Posts: 20,910
Liked 530 Times on 426 Posts

I'm sure it helps that you don't live very far away from them, but I've also been impressed with their speed of delivery and just the company as a whole. Prices seem pretty fair across the board. I usually start my shopping at NB (for stuff I can't buy locally, which I still prefer), and only go to someone else if it's really compelling (like William's O2 system).
Come join Yankee Ingenuity!

"I'm kind of toasted. But I looked at my watch and it's only 6:30 so I can't stop drinking yet." - Yooper's Bob
"Brown eye finally recovered after the abuse it endured in Ptown last weekend, but it took almost a full week." - Paulie
"no, he just doesn't speak 'stupid'. i, however, am fluent...." - motobrewer
"... I'll go both ways." - Melana

Reply With Quote
Old 02-06-2007, 02:08 AM   #3
McKBrew's Avatar
Oct 2006
Hayden, Idaho
Posts: 8,204
Liked 35 Times on 30 Posts

I can't say anything bad at all about them. When I ordered my kit and asked about carboy shipping I got an e-mail back recommending the better bottles because it would be cheaper. I told them I already had a capper and they deducted the full price of the capper from the kit.
Make Beer, Not War.

Reply With Quote
Old 02-06-2007, 02:14 AM   #4
Will work for beer
Dude's Avatar
Jan 2005
Knob Noster, Missouri
Posts: 8,770
Liked 88 Times on 70 Posts

I use them a lot too. They have comparable prices. I even went up to the store one time when I was in Minnesota. It is a really small place!!!

My favorite online HBS is Austin Homebrew. $5.99 shipping no matter what, and they have great prices. I usually get my shipment in 2 days.
On Tap: Lake Walk Pale Ale -- Eternity (Raspberry Stout) -- Nutrocker -- Donnybrook Dark
Primary: Lake Walk Pale Ale
Secondary: Summit IPA
Up Next: Smoked Porter -- Pub Ale -- Watermelon Wheat
Gone But Not Forgotten:

Reply With Quote
Old 02-06-2007, 02:17 AM   #5
RichBrewer's Avatar
Feb 2006
Denver, Colorado
Posts: 5,894
Liked 169 Times on 88 Posts

I try to use my LHBS when I can but I might just have to give Northern Brewer and Austin Home Brew a try. They aren't that far from me here in CO.

Reply With Quote
Old 02-06-2007, 05:03 AM   #6
redpale's Avatar
Jan 2007
CT coastline
Posts: 85

Same good feelings here. I've ordered a bunch of stuff from them in the past month -since I've kicked off with brewing again - and always quick shipping.

Last order one item got left out, a plastic thief,... I called and spoke with someone there and with no hassle whatsoever they shipped it out to me. Had it in a few days.
Sometimes fate smiles on even our most feeble efforts.

MISS WELL Blonde Ale
NO MARKS Scottish Wee Heavy
BETTER THAN Raspberry Wheat
TRIPEL 20 Belgian Tripel
Next: ?

Reply With Quote
Old 02-06-2007, 05:49 PM   #7
Waldo's Avatar
Sep 2005
N.E. Iowa
Posts: 283
Liked 2 Times on 2 Posts

I live 5 hours south of them, if I order before noon, I'll have it the next day, thats next day delivery at UPS ground shipping rates. I have a somewhat local brew shop and I've started buying my bulk grains from him but its an hours drive one way. I get Marris Otter cheaper but pay more for the American 2-row pale so that's a wash, but I do save $36 on shipping. I'd buy a lot more from LHBS if I lived closer.
Life is to short and the liver can only handle so much, so why waste it on bad beer.

Reply With Quote
Thread Tools

Similar Threads
Thread Thread Starter Forum Replies Last Post
Really bad customer service. Bernie Brewer General Chit Chat 7 03-29-2009 09:08 PM
Cooper's customer service Stratotankard Equipment/Sanitation 1 08-04-2008 11:45 PM
BYO customer service problems Germey General Chit Chat 14 12-06-2007 04:03 AM
Northern Brewer Service Whelk General Beer Discussion 12 03-04-2007 02:20 AM

Forum Jump