We need a "rant" forum...
I've got Bellsouth DSL at home. I specifically paid for a package that included a static IP address, because I run a server on my DSL.
After several day sof banging my head on the wall trying to get all of my services running on the server, I started to doubt my seasoned skills because, no matter what I did, I could not get my SMTP (email) services working. Local mail on the server was fine, but nothing from the outside was getting in, and nothing on the inside was getting out.
I tried several versions of linux, attempting to use both sendmail and postfix with every distro installed. No luck.
After some snooping around, I finally learned that Bellsouth blocks port 25 for residential customers, which is the port necessary for running an SMTP server.
So, I browse around on their website and actually went through the trouble of reading the fine print on my service contract. NO WHERE does it say that I was agreeing to have port 25 blocked on my line.
In fact, I came across a very interesting bit of text in the FAQ about static IP adresses (static IPs carry an additional charge that I did agree to pay for). This is a direct quote from their website:
Why would I use a Static IP?
Customers request a Static IP for a variety of reasons. There are several types of services that require an IP that doesn't change. Most commonly customers will want to use their Static IP for: Hosting a Website or Mail Server, Webcams, VOIP ,Video Conferencing and Gaming.
So... it seems pretty clear to me that I paid for a static IP address, yet I am not able to use it as advertised.
So, armed with the information and links to be able to say, "F**k you... you need to open up port 25 for me," I finally picked up the phone and called them.
I was informed that port 25 is only open for Business customers but not for Residential customers.
So... I started lobbing my grenades at them and pointing them to all of the information that indicated that I never agreed to have the port blocked, and I'm only attempting to use the DSL service in a way that they claim to allow in their FAQ.
They offered to upgrade me to Business class. I said that this would be fine, but that I refused to pay any additional charges.
They said that they could do this with their Business DSL "Lite" package. Same price as my current DSL service, and port 25 works.
The "lite" service runs at a fraction of the speed of my current service. So I made myself clear that I wanted the same speed at the same price and port 25 open. They said that they could not do this.
Having had enough of this crap (I had been transferred around about 15 times on the phone at this point) I told them to please connect me with someone who could cancel my service and issue me a refund for the months already paid for.
After a couple minutes on hold, I was speaking with a customer service agent who in no way seemed interested in helping me cancel my service and get a refund, but instead seemed very willing to try and get things resolved for me and get port 25 open.
I'm waiting on them to call me back now, but at the end of today I will either have my fast DSL with no blocked ports, or I'll be taking my business elsewhere.