SteveM
Well-Known Member
Applebee's is OK as long as you keep your expectations "realistic." The wait staff will not have the expertise of that of a brew pub.
...so when i put in a stella, and you get a budweiser that is on the bartender, but people assume that it is my mistake, and I get yelled at or what not....
So what...you don't give a quality control taste on the way back to the table?
Since three of my daughters worked their way through school serving, I've a new found appreciation (albeit totally emotional) for the folks who wait on me.
I forgive easily...ask politely for the problem to be resolved, and tip generously, but accordingly.
Life's too short to be a dick.
So, when your IPA turns out to be a Kolsch, what are you complaining about, you got roughly what you ordered, right? Besides, don't tell me you can tell the difference.
... it's kind of like baristas that don't like coffee.
And you're just fine, as long as you didn't drink 2/3 of it before complaining about the beer.....
I was at lunch in northern PA once and they had Michelob Amber Bock listed as an import....
me- Miss, did you know that Amber Bock is listed as an import?
waitress-yes...it's an import. It's a very dark beer!
me-uh-huh. read the bottle, it's brewed in St. Louis (or any one of the dozen or so breweries in the US.
I don't tolerate poorly-trained hospitality personnel. I worked in the restaurant industry, both in a brewery and waiting tables/tending bar.
Tell you what the difference is: I take pride in my work.
When I brewed full-time, the staff knew what the beer tasted like, how to describe it, a basic roster of ingredients. All of them knew the process (and most spent at least one day a month in the brewery) and could describe it. Flagships and seasonals; didn't matter.
When I worked the front of the house, I knew the specials, I knew the beers on tap, the drinks specials, you name it. I always upsold dessert. And I'm not the smartest guy; my memory stinks. But I worked at it, because it was my job. That's why I'm so impatient with poor service.
I cannot abide arguing with people about what I ordered. Happened to me in a restaurant in New Hampshire a coupla months ago. They've got SA Winter Lager. Great! I'll have one. They bring me Boston Lager. I start out nice, 'cos I know mistakes happen.
Me: I'm sorry, Kevin; this isn't the right beer. There must have been some mistake.
Waiter: Oh, gosh - let me get you another. [pause] Here you are.
Me: Sorry, Kevin; still the wrong beer.
Waiter: But the bartender...oh, damn. I'll be right back.
Me: [waits]
Manager: [walks over with Kevin] Here you are, sir.
Me: Sorry, lady. Still off.
Manager: [increasingly snooty] I've checked the taps myself.
Me: Check the kegs. It happens.
Manager: [irritated as hell, presumably because this mere customer is infringing on her smoke break] Sir, I...
Me: Missy, look. I've spent more time in a brewery than you have in a bra, okay? I know beer when I see, smell and taste it. I've had more Boston Lager than you've had iced tea. The beer coming out of that tap is Boston Freakin' Lager. Now check the thrice-damned keg, and be quick about it!
Manager: I'll do that. [stomps off in huff]
Waiter [horrified look on his face]: Man, I am so sorry.
Me: You're sorry?! All I wanted was a frelling beer!
Wife: [giggle giggle, seen-it-all-before giggle]
[Manager returns] Sorry, sir; it appears the kegs were mixed up.
Me: There ya go. The moral of the story is that the customer is always right. Now make sure you clear the lines before you bring me a pint of what I ordered, K?
Got three pints for free, too, plus dessert.
I never take it out on the server, unless the server richly deserves it. I take it out on the management. After all, management has the responsibility of training their staff and running a friggin' restaurant. If they can't or won't do that, they deserve an ass-chewin', and if her boss won't do it, I sure as shootin' will. In front of the server, always. Including the server, if I'm really peeved. Usually, if the food order hasn't come out, that's when I simply get up and leave.
Know what I got? It ain't nerve. It ain't being a 'beer penis'. It's standards. And I never let 'em slip.
Bob
GOD FARUKIN DAMNABLE RIGHT!!!!!! I'm the same way. My steak aint rare honey, and no matter how many times the puerto rican chef wipes his ass with it back there it still aint rare! no matter how many times the pill head behind the bar stirs this miller lite with his penis, it still aint a Guinness. Now i'm leaving, as for the tip, best tip i can give you is to find a job where knowing what the Funck your talking about has no impact on the financial outcome!
WOOOOOOHAAAAAA!!!!!!
Service industry :rockin:in america sucks donket scrotum!!!!
food is another matter... ever watch "Waiting"?? that **** is not fake. once in a while you hear a scary story in the news about boogers or even semen (insane kitchen staff) making its way into a salad... I imagine it is EXTREMELY common but does not get caught very often.
I'd rather accidentally eat cat (i.e. Chinese buffet) than some dudes love butter in my salad! good god!
GOD FARUKIN DAMNABLE RIGHT!!!!!! I'm the same way. My steak aint rare honey, and no matter how many times the puerto rican chef wipes his ass with it back there it still aint rare! no matter how many times the pill head behind the bar stirs this miller lite with his penis, it still aint a Guinness. Now i'm leaving, as for the tip, best tip i can give you is to find a job where knowing what the Funck your talking about has no impact on the financial outcome!
WOOOOOOHAAAAAA!!!!!!
Service industry :rockin:in america sucks donket scrotum!!!!
I ordered a "best" at a pub in London once and the beer tasted a little vinegary. So I told the bartender about it. The guys I was traveling with thought I was crazy and that my yankee ass would be thrown out on the street. The bartender, saying nothing, went downstairs for a few moments (prolly to switch the keg), came back up, ran out the line a bit, poured me another at it was delicious. Needless to say, he was very nice about it and I was pleasantly surprised!
Never settle for less when it comes to beer!
really? bro take it easy. I'm a server and i honestly dont deserve any of the **** people pull on me.
If you knew what a server deals with/does, you would never be a dick to them.
Simmer down and just relax. If you want a beer that is your way,brew it or buy it in a bottle, dont get pissed if you get the wrong thing.
I got a franziskaner hefe when i ordered a dunkelweizen, but hey, i drank it and tipped 25%,
I would strongly recommend that anyone visiting England do this if you are not 100% satisfied with your order.
If you want a beer that is your way, brew it or buy it in a bottle, dont get pissed if you get the wrong thing. I got a franziskaner hefe when i ordered a dunkelweizen, but hey, i drank it and tipped 25%, dont be a dick, be a good guy and everyone wins.
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