Hi All,
I thought I would share my experience with the Growler Saver Company. I purchased their Growler Saver package from their web site. Free shipping at the time which was great. I received the Growler Saver and was impressed with the quality of the cap. However, form the first time I used it the CO2 injector would not seal resulting in leakage. I could inject CO2 from the cartridge into the growler only one time. The the rest of the CO2 would leak out of the injector in just a few minutes. I used four cartridges on one growler. All four cartridges were empty in just a few minutes after putting them in the injector. To date I have not had much luck in dealing with Grower Saver.
Here is the timeline of communications I have had or attempted.
1. 24-Oct-2014: I first contacted Growler Saver on 24-Oct-2014. I received a prompt reply (same day) offering to replace the injector. I confirmed my mailing address and began waiting for the replacement to arrive.
2. 10-Nov-2014: No reply. I followed up with an email requesting the status of the replacement.
3. 17-Nov-2014: No reply. I contact Growler Saver again. This time I ask if a replacement was not being given, could I buy an injector. Note; they do not list the option of buying an injector only on their web site. I should also point out that the connector to the growler saver cap is smaller than the connect you find on an injector for kegs.
4. 06-Dec-2014: No reply. Send another email requesting the replacement or offering to buy a replacement.
Please note that I also let two message via their contact link on their web page . I do not have at the dates that I left those messages.
5. As of today 10-Dec-2014, I still have not received any additional response from Growler Saver since the initial response on 24-Oct. I am disappointed. The Growler Saver cap works great in keeping the beer fresh and carbonated in the Growler. However, I have had to use a new cartridge each time I resealed the growler. This makes using the Growler Saver cost prohibitive. I would be willing to buy a new injector in leu of receiving a replacement as I really the the cap and would like to continue to use it. At this point the cap is just an expensive paper weight.
Perhaps other have had better experiences with Growler Saver but, I thought I would share my experience with the forum as a heads up.
Regards,
Phil
I thought I would share my experience with the Growler Saver Company. I purchased their Growler Saver package from their web site. Free shipping at the time which was great. I received the Growler Saver and was impressed with the quality of the cap. However, form the first time I used it the CO2 injector would not seal resulting in leakage. I could inject CO2 from the cartridge into the growler only one time. The the rest of the CO2 would leak out of the injector in just a few minutes. I used four cartridges on one growler. All four cartridges were empty in just a few minutes after putting them in the injector. To date I have not had much luck in dealing with Grower Saver.
Here is the timeline of communications I have had or attempted.
1. 24-Oct-2014: I first contacted Growler Saver on 24-Oct-2014. I received a prompt reply (same day) offering to replace the injector. I confirmed my mailing address and began waiting for the replacement to arrive.
2. 10-Nov-2014: No reply. I followed up with an email requesting the status of the replacement.
3. 17-Nov-2014: No reply. I contact Growler Saver again. This time I ask if a replacement was not being given, could I buy an injector. Note; they do not list the option of buying an injector only on their web site. I should also point out that the connector to the growler saver cap is smaller than the connect you find on an injector for kegs.
4. 06-Dec-2014: No reply. Send another email requesting the replacement or offering to buy a replacement.
Please note that I also let two message via their contact link on their web page . I do not have at the dates that I left those messages.
5. As of today 10-Dec-2014, I still have not received any additional response from Growler Saver since the initial response on 24-Oct. I am disappointed. The Growler Saver cap works great in keeping the beer fresh and carbonated in the Growler. However, I have had to use a new cartridge each time I resealed the growler. This makes using the Growler Saver cost prohibitive. I would be willing to buy a new injector in leu of receiving a replacement as I really the the cap and would like to continue to use it. At this point the cap is just an expensive paper weight.
Perhaps other have had better experiences with Growler Saver but, I thought I would share my experience with the forum as a heads up.
Regards,
Phil