One of the big local breweries is Devil's Backbone... I went to a Buffalo Wild Wings a few months ago (they actually have a surprisingly decent beer selection) and I saw a Devil's Backbone tap handle...
Me:"What Devil's Backbone beer is on tap?"
Bartender:"Yea, its Devil's Backbone"
Me:"Right, but which one?"
Her:"The one that says Devil's Bacbone"
Me:"Yes, I know which tap it is, but which beer comes out of it?"
Her:"Devil's Backbone (with a stupid look on her face)"
Me:"I'll take a Coke"
Sooooooooooo... why didn't you take the Devil's Backbone ????? beer? Is some of their beer crap or just particular on what style you want?
Situations like this are hard because you just don't know who is at fault:
- The employee if they take no interest in what they are selling and what they have been told/taught
- The employer if they have not bothered to actually train their staff
- The distributor if they do not detail to the bar what they are actually selling them
- The brewery (if it is local) if they do not bother to check that their product is being represented as they want it to be
- The costumer if they expect all the rest should always do their job and not bothering to ask the right question
So, that came out as a bit of a lecture sorry! I guess I see it as there are many places where the chain of good beer sales can fall down and if I approach it not expecting every par to be functioning at the least I am not disappointed, and at most I am impressed when it does all fit together