Buzzlitebeer
Member
- Joined
- Apr 20, 2009
- Messages
- 5
- Reaction score
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Hey all! Sorry for the size of this post but I finally got in touch with Tom! All you have to do is say something negative about him on his kegkits.com blog and he'll get right back in touch with you! Here's his email address that he responds pretty quickly to ([email protected]) and here's our conversation (start from the bottom). Good luck! I really hope this guy shapes up or gets out of the business. I've never had this amount of hassle from a vendor EVER! I can't believe that he said that he refunded my money. I've tried at least 40 times to get in touch with him to see where it went. No he says he refunded it?? I almost fell out of my chair laughing.
Sent: Sat 5/30/09 11:12 AM
To: [email protected]
If you did refund my money it must be "Magic Money" because it didn't show up anywhere which is why I'm forced to go through the hassle of disputing this with my bank. You also have an enormous history of doing this to other people and you don't have to go far to find it.
No one believes your "I have no choice" BS because even if you're in a bad position all you have to do is set the right expectations with your customers like "my kegs can sometimes take a while due to the enormous ammounts of orders I recieve. Please let me know if you're needing them by a certain time so we can be clear from the start" instead of your most orders are sent withing three days. Theres nothing that says "hi, i'll take your money and you might not see an item for over a month sometimes longer. " Us homebrewers are a close knit bunch. Screwing over a lot of us will hopefully result in the end of your business.
You sir are obviously dillusional.
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From: [email protected]
Subject: RE: Your Post
Date: Fri, 29 May 2009 18:23:24 -0500
Yes I did send an email and yes I did refund your $$$. Im not in the position Im in because I want to be here or like being here, I have no choice.
Thanks,
Tom Hargrave
Sent: Friday, May 29, 2009 4:23 PM
To: [email protected]
Subject: RE: Your Post
WOW you actually sent me an email! Thats all you gotta do I guess to get a response from you is to post on your board. You're burning to many people Tom. All I want is my money back like you promised on 3/20.
From: [email protected]
Subject: Your Post
Date: Wed, 27 May 2009 18:50:56 -0500
Nathan,
I out time into this board when I can and what time I put into it is minimal less than 30 minutes / day.
Thanks,
Tom Hargrave
Sent: Sat 5/30/09 11:12 AM
To: [email protected]
If you did refund my money it must be "Magic Money" because it didn't show up anywhere which is why I'm forced to go through the hassle of disputing this with my bank. You also have an enormous history of doing this to other people and you don't have to go far to find it.
No one believes your "I have no choice" BS because even if you're in a bad position all you have to do is set the right expectations with your customers like "my kegs can sometimes take a while due to the enormous ammounts of orders I recieve. Please let me know if you're needing them by a certain time so we can be clear from the start" instead of your most orders are sent withing three days. Theres nothing that says "hi, i'll take your money and you might not see an item for over a month sometimes longer. " Us homebrewers are a close knit bunch. Screwing over a lot of us will hopefully result in the end of your business.
You sir are obviously dillusional.
--------------------------------------------------------------------------------
From: [email protected]
Subject: RE: Your Post
Date: Fri, 29 May 2009 18:23:24 -0500
Yes I did send an email and yes I did refund your $$$. Im not in the position Im in because I want to be here or like being here, I have no choice.
Thanks,
Tom Hargrave
Sent: Friday, May 29, 2009 4:23 PM
To: [email protected]
Subject: RE: Your Post
WOW you actually sent me an email! Thats all you gotta do I guess to get a response from you is to post on your board. You're burning to many people Tom. All I want is my money back like you promised on 3/20.
From: [email protected]
Subject: Your Post
Date: Wed, 27 May 2009 18:50:56 -0500
Nathan,
I out time into this board when I can and what time I put into it is minimal less than 30 minutes / day.
Thanks,
Tom Hargrave