Where I live there is the LHBS that's been around since 1971, and a new place that opened about a year ago. Both are about the same distance in opposite directions. When I got back into brewing last year, I read some online stories about how the older store talked down there nose to noobs. I didn't know about the new store yet, so went shopping with some trepidation. Suprisingly(?), everyone at the store was courteous if not downright helpful in getting me back into the fold.
Then I discovered the new place, smaller shop with less volume/selection but extremely enthusiastic and knowledgeable staff. Everyone is welcomed with open arms, even if they just have questions and aren't ready to make the leap yet. They give a 10% discount to members of the two closest local homebrew clubs, and will happily order/stock anything you want if they don't have it.
No real point to my ramble I guess, just fortunate to have two good LHBSs within 20 miles....