brewdaytoday
Active Member
- Joined
- Oct 6, 2020
- Messages
- 25
- Reaction score
- 5
My first Wilser bag worked well. Then when I got a new kettle I sent Wilser the dimensions and ended up with a much different experience:
Every time I brew I have to struggle to gather enough material at the top of the bag so that I can securely wrap a hitch around it. It takes me a couple of minutes of pulling and twisting the material to get the hitch wrapped around (working on top of a hot mash makes this a miserable task). Even after all that there is barely enough material above the hitch and after I lift it I fear the bag might slip through and fall into the hot pot. This is much different than my first bag where there was much more slack and it was quick and easy to tie the hitch. Pictures of hoisted bags I see on HBT tell me it's not normal to have so little slack.
Wilser has taken the position that I must be doing something wrong (he doesn't know what). He refuses to consider the simplest explanation that he built the bag to the wrong dimensions for my pot and refuses to simply make another bag a few inches taller. Not great service to a repeat customer.
Every time I brew I have to struggle to gather enough material at the top of the bag so that I can securely wrap a hitch around it. It takes me a couple of minutes of pulling and twisting the material to get the hitch wrapped around (working on top of a hot mash makes this a miserable task). Even after all that there is barely enough material above the hitch and after I lift it I fear the bag might slip through and fall into the hot pot. This is much different than my first bag where there was much more slack and it was quick and easy to tie the hitch. Pictures of hoisted bags I see on HBT tell me it's not normal to have so little slack.
Wilser has taken the position that I must be doing something wrong (he doesn't know what). He refuses to consider the simplest explanation that he built the bag to the wrong dimensions for my pot and refuses to simply make another bag a few inches taller. Not great service to a repeat customer.