Simply not true. No respectable attorney would piece meal this.....
Fine CS, lets go through this one by one then.
I'm glad the customer service manager responded but this issue is probably higher than his paygrade.
Complete speculation. You have no idea what that persons job, training, or instructions were. For all you know, he's the one in the middle of removing, editing, and replacing the warranty in question.
The answer given and your assumption about needing to get a lawyer to ratify a statement doesn't really make sense.
Flat out wrong.
If Spike is having a legal issue with their warranty (which I'm not conceding they are), they can't shut down the whole site while they figure it out. Nor can they stop selling. They would have no choice but to pull the warranty while their attorney's figure out what the replacement warranty would be. They also don't have the retainer to have an army of lawyers figure out all of their problems over a weekend. So, they would take the warranty down while they work on a new one. The lawyer would draft one that would work for their business, and their accepted level of risk tolerance in the industry. That involves several rounds of back and forth to understand the impacts on their market, their particular sub section of the market, and their projected customers. That doesn't happen overnight.
Nor does it really take that long...... I suspect they made the change months ago.
Some clients are easier to work with than others. Some clients are faster at making decisions. Some markets are easier to analyze.
I developed a warranty for my client, in this EXACT same situation. It took 8 months to resolve it. And that isn't my longest.
It can take that long. It can take much longer.
If an attorney was involved counseling them on their warranty, no respectable attorney would piece meal the issue by leaving the warranty on the Nano Systems and Spike Systems and eliminating other warranty language on other items while the company is "currently developing a more formal warranty policy".
Use your brain bro. Do you think their attorney has access to their website? Do you think Spike can afford to give their attorney access to their website so they can comb through it and pull all the warranty stuff down? Of course not!
If that's the issue thats going on, the attorney told them to pull the website information off their website. Not all clients listen to their attorney. Not all clients FULLY listen to their attorney. Or fully understand. And attorneys often aren't paid to "mop up" after their client. So if that's what happened, someone at spike most likely pulled the warranty but in good faith missed the Nano and Spike System information, but pulled everything else. Or a business decision was made that the Nano and Spike System warranty information presented a low level of risk to the company, so it will remain while the remainder is being rewritten.
There is literally zero information that you have available that anything is being "piece mealed" and instead you're jumping to conclusions on the basis that someone is somehow horrible at their job or otherwise deceiving you.
I suspect they are blindly going through a learning curve and I recommend they should contact an experienced attorney regarding warranty and contract language because their actions taken do not make any sense nor do they reconcile with the above response from the customer service manager.
How incredibly condescending to automatically assume that Spike is either "blindly going through a learning curve" or somehow doesn't have the wherewith-all to contact someone for help or assistance.
It is really not that complicated
There are people who have spent decades learning the nuances about this area of the law, and spent hundreds of thousands of dollars in education and continuing education credits, just to be able to possibly deal with this issue. Yes, I would say it's complicated.
It's not like they are recreating the wheel here...... If they don't want to spend money on an attorney, there are other companies in the industry that have warranties that they could read and adapt to their situation.
But they are creating the right wheel that fits for THEIR business and perceived risk level. You can't copy and paste that from someone else.
I wouldn't pull a wheel off an F150 and slap it on my Toyota Camry. You can't pull a warranty from somewhere else and think it fits you.
This is beyond the fact that literally everything you said is based on speculation and conjecture.
If you'd like to rebut, please take the time to go educate yourself on the issues. Go ahead. I'll wait until you get your JD and pass the bar exam (and I'll even waive the 10 years of practice AFTER the bar exam for you to actually know what you're talking about).