How many people leave feedback in general?
That's playing a dangerous game.
You could guess that 1% of people leave feedback. Or 25%. You could speculate that only the people that had bad experiences leave feedback, or you could speculate that only the people that had great experiences leave feedback, as all others just "replace and move on." Or maybe it's both all the bad and all the great, and everyone in the middle fails to review. Ultimately, who really knows?
Instead, all you can do is take into consideration the reviews that you have seen. Maybe it's an accurate representation of the group, maybe it's not. But the reviews probably weren't lying. Which means
some of the SS buyers had manufacturing defects, and
some of the Spike buyers had concerns or issues with the design. I've seen some reviews of manufacturing defects from Spike's kettles, but haven't seen any on their Unitanks. That doesn't mean 100% are free from defects, of course. But can you honestly say you should ignore all reviews of people that report poor welds and defects?
I
For me, it’s like buying anything, a vehicle, electronics and even parts for where I work, sometimes you get a few bad apples out of the bunch, oh well, get it replaced. Just my .02
Not really comparing apples to apples in my opinion.
Vehicles can have bad parts, not really bad vehicles. Replace/repair the part. If it doesn't work, there are lemon laws for those issues.
Electronics come with 1-3 year warranties, and your CC gives an additional 1 year warranty. The vast majority of electronic defects show up in the first 6 months. Beyond that it's difficult to tell what was a defect and what was just wear and tear, or a useable item getting used up.
But with a metal fermenter, there shouldn't be wear and tear that impacts its useful life. A conical should outlive me, and if it's defective and you replace it within a year you're fine. If you don't know of the defect until 18 months (or if you age an Imperial Stout or a Mead for a year, it would delay the time you'd be able to identify some defects), you're screwed. You can't just replace the unitank. The unitank
is the item. You have to replace everything. Especially with SS, as all the valves and addons come with it already, so it's a $1,000 worthless item. If you have more than one, good luck to you. Sure it can happen anyway, but it's certainly something I'd like to avoid. Especially if it simply involves listening to a few reviews.