Has anybody had troubles w/ online orders from Dwyer-Inst? I'm finally getting around to building my temperature controller (a la , thanks Bobby for helping a plan come together!), and the online store-front isn't seeming to pickup the transaction. I've even called customer service and asked them to look for it-- nada. No email, credit card charge, no nuthin'. I've waited far over their 24 hour period for the order to 'show up' (which is mind boggling in this day and age) and nothing yet.
I actually panicked to the point of placing the same order twice. Its been over 36 hours since I did that, and still nothing on either order, 4 days later!
I can kinda except the excuse that they're primarily an industrial supplier so its not like they're too immediately interested in a one-off order like this, but its ponderous the experience thus far has been as bad as it is. Now that we're close to hitting the weekend and no movement, I feel like I'm losing a week on getting started on this project. Furthermore, its not like I can go and order through another supplier now, since I have two 'orders' hung up w/ Dwyer that I need to resolve. If I go somewhere else, I could end up buying the same thing 3 times! UG.
PS- I found some folks explaining that the 'ship orders seperately' can screw you on shipping, and thankfully, I didn't do that.
Update after placing another phone call:
The person (singular) who handles web orders is out today, so I'll have to call back on Monday to sort it out. To me, that implies this person has been out on vacation all week (or else significantly distracted for other reasons), and perhaps that's the reason for the hold up. At least now I have a name and extension to bother
I actually panicked to the point of placing the same order twice. Its been over 36 hours since I did that, and still nothing on either order, 4 days later!
I can kinda except the excuse that they're primarily an industrial supplier so its not like they're too immediately interested in a one-off order like this, but its ponderous the experience thus far has been as bad as it is. Now that we're close to hitting the weekend and no movement, I feel like I'm losing a week on getting started on this project. Furthermore, its not like I can go and order through another supplier now, since I have two 'orders' hung up w/ Dwyer that I need to resolve. If I go somewhere else, I could end up buying the same thing 3 times! UG.
PS- I found some folks explaining that the 'ship orders seperately' can screw you on shipping, and thankfully, I didn't do that.
Update after placing another phone call:
The person (singular) who handles web orders is out today, so I'll have to call back on Monday to sort it out. To me, that implies this person has been out on vacation all week (or else significantly distracted for other reasons), and perhaps that's the reason for the hold up. At least now I have a name and extension to bother
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