Zooksta
Well-Known Member
I picked up a riptide pump a few months back, went to use it on my brew day, but it leaked so bad that I couldn't use it. I contacted blichmann and they sent me a new cup, claiming that they have had some that aren't flat and don't seal. The pump still leaked after installing the new cup, I contacted blichmann again, so they sent me another cup, same issue. They ended up sending me a complete new pump head assembly that did fix the leaking issue.
It was over a month's time before I was able to use the pump, every time they sent replacement parts it took a week to get them (they used slow ground shipping everytime). Blichmann's customer service sucked, this will be my first and last blichmann purchase.
With all that being said, the pump does work great now, and it's awesome that it's so quick to disassemble and clean. However, it is much louder than I expected it to be.
It was over a month's time before I was able to use the pump, every time they sent replacement parts it took a week to get them (they used slow ground shipping everytime). Blichmann's customer service sucked, this will be my first and last blichmann purchase.
With all that being said, the pump does work great now, and it's awesome that it's so quick to disassemble and clean. However, it is much louder than I expected it to be.