Ordered hops online, one package punctured. Still ok?

[normonster]

I had an issue with them as well.



I order 2 pounds. 1 Amarillo and the other Mosaic. The Mosaic came with a hole in the bag. I told them; then they wanted me to send it back with a pre paid label. I asked how much to just keep it and they said $18. It was fine because a guy in the club wanted them.



Then the new package of Mosaic arrived and it was shipped the same way. This one was deflated also.



I just sent them an email saying that it was deflated and it's useless to swap this one out since it'll be shipped the same way again and probably get popped. In which case I never received a reply.



Oh well....not my favorite place.

Deflated? Is it supposed to be filled with co2 or what? I've bought a few lbs now and I can't recall any being inflated. All pretty good too, and as mentioned above, with a food sealer they last a while.

 

[hobomoto]

Deflated probably wasn't the best wording but I understood what he meant by it.

The bags come vacuum sealed normally. All the air is sucked out of the packaging and sealed. It looks kind of shrink wrapped and tight around the hops when done properly. If the package gets punctured it will then INflate with air and begin the staling process...

If you recieve a package of hops in the mail that is punctured and inflated with air its kinda like getting a busted bag of tortilla chips... your chips are going to be stale.

You wouldn't buy a busted bag of chips off the shelf in the grocery store so why should you accept a busted bag of hops in the mail? Same reason.

Cheers!

 

[normonster]

Deflated probably wasn't the best wording but I understood what he meant by it.

The bags come vacuum sealed normally. All the air is sucked out of the packaging and sealed. It looks kind of shrink wrapped and tight around the hops when done properly. If the package gets punctured it will then INflate with air and begin the staling process...

If you recieve a package of hops in the mail that is punctured and inflated with air its kinda like getting a busted bag of tortilla chips... your chips are going to be stale.

You wouldn't buy a busted bag of chips off the shelf in the grocery store so why should you accept a busted bag of hops in the mail? Same reason.

Cheers!

Ok, that makes sense. Well, I've purchased a few lbs now from that same company and haven't had a problem yet. Fingers crossed I guess.

 

[slcalex]

Had the same experience. Half pound of Citra came punctured. They promptly sent a return label and sent and replacement which was fine.

Ordered 5 more pounds, various kinds. Nugget was punctured. I didn't bother seeking replacement since they will be just for bittering. Annoying none the less.

 

[brewprint]

Deflated? Is it supposed to be filled with co2 or what? I've bought a few lbs now and I can't recall any being inflated. All pretty good too, and as mentioned above, with a food sealer they last a while.

Yep poor wording. The vacuum seal was broke.

 

[JWheeler]

Just thought I'd share my experience...Bought a bunch of hops from Farmhouse Brewing Supply, 6 1-Lb packages and 2 4oz packages. The 1 Lb of Citra had lost it's vacuum seal, probably damaged during delivery. I emailed and called them and they sent me a replacement pound and didn't even have me send the bad pound back. Great experience, I'll definitely be ordering my hops from them from now on.

 

[Miguel Dlm]

I also bought a 200 G Cascade pellet bag of hops, unfortunately it got delivered unsealed with a small hole on it. Thanks to this post, I figured it was not normal. I called them and confirmed it, it should not happen, usually during delivery they get damaged. Finally they sent me a new bag, all good.