Kegcowboy.com

[TheMan]

A joke. Called and asked about kegs before driving to town and was told he had some. Made the trip in and was told he could get some...

**** I can get some sometime, I was expecting to buy them there not get a "sometime soon" answer.

Will never go back to Kegcowboy.com or refer to this joint, there are too many other choices that are honest places that are not interested in wasting your time.

Didn't you ask them to hold them for you? It is possible that they could have sold out while you drove...

 

[wncbrewer]

Possible but not probable

 

[sudsmcgee]

I don't think kegcowboy actually inventories much. Based upon the complaints they receive, I think they dropship most everything from third parties.

 

[abarhan]

Didn't you ask them to hold them for you? It is possible that they could have sold out while you drove...

Yes they were "on hold". I guess I have a different definition of holding merch for a customer. He didn't seem shocked at all that the kegs he supposedly had were gone making me think they were never there in the first place. The best i can come up with is an attempt to get customers to drive in and buy other things.

I guess AHBS will get my business yet again.

 

[TheMan]

I just had to pose the question lol...Sounds shady on their end.

 

[mcarb]

Nevermind. Caveat Emptor

 

[Rickycore]

Just received notice of backorder. Let the fun begin I suppose.

 

[wncbrewer]

Just received notice of backorder. Let the fun begin I suppose.

Sorry dude, good luck

 

[Rickycore]

Sorry dude, good luck

Yeah it blows but I work for a credit card processor. If they don't respond to my emails tomorrow I'll have it charged back.

 

[TheMan]

you recieved notice of the backorder...that sounds like improvement on their end. I'd give them a couple extra days to respond

 

[Rickycore]

you recieved notice of the backorder...that sounds like improvement on their end. I'd give them a couple extra days to respond

Yeah after reading the horror stories I suppose I should wait. However it took me a week to even get the backorder notification. I need the kegs and I'm not willing to wait a month to get them.

 

[chrismcdaniel3128]

has any one had any luck getting any answers from keg cowboy in the last two weeks?

 

[nut4wine]

has any one had any luck getting any answers from keg cowboy in the last two weeks?

I didn't hear anything from them until I told them I had disputed the credit card charge with my bank. Then I heard things but nothing satisfactory.

 

[chrismcdaniel3128]

yeah i'm sure wishing i would have found this thread before ordering, and if they would just leave some feedback, i would sure feel a lot better, i understand products being backordered, but i don't understand being charged when they know they can't ship. I guess as long as i get what i ordered it'll be ok i just won't be ordering from them again.

 

[bellsbrat]

Everything is always on backorder with these guys

 

[sudsmcgee]

Everything is always on backorder with these guys

That's because they don't actually warehouse much of anything. When you order, the item comes from a distributor and is shipped to your house with their information on the label.

 

[usfmikeb]

Great business model here for the business, but not the customers. Keg Cowboy never has to buy any product stock in advance, as they let the customer pay in advance, and then order the product. They get the profit from the customer in a risk free manner.

 

[gridstorm]

thank god people are posting reviews on the coupon thread. It is not right to have a neutral thread (but because coupons are good, it seems like positive thread) about a merchant separate from a "review thread", where the feeling is mostly negative.

I will never order from them again and will tell everyone I know to do the same.

 

[Rickycore]

thank god people are posting reviews on the coupon thread. It is not right to have a neutral thread (but because coupons are good, it seems like positive thread) about a merchant separate from a "review thread", where the feeling is mostly negative.

I will never order from them again and will tell everyone I know to do the same.

I've tried every way that is available to contact these guys and nothing. I have no idea whats going on with my order and I haven't heard a thing from them. It really is unbelievable.

 

[usfmikeb]

I've tried every way that is available to contact these guys and nothing. I have no idea whats going on with my order and I haven't heard a thing from them. It really is unbelievable.

Sounds like you need to dispute your payment and go elsewhere.

 

[Rickycore]

Giving Jeff a chance to make it right.

 

[gdwnjer]

So far I'm not all impressed with customer service with these guys. I placed my 4 keg kit system on the 27th of December to find out it is on backorder. I checked my banking account to find out the transaction posted, so it is bought and paid for. I've called many times to get only voice mail, sent out e-mail with no response. All I'm asking for is when will it ship. I'm thinking I should've ordered from Austin Home Brew.

 

[brew2enjoy]

Or keg connection. they have been great for me

 

[jotakah]

+1 Keg Connection is the best for keg stuff

 

[calebawilson]

He has had some internal buisness problems but he is working feverishly to make them right he posted this on another thread lastnight.
I have been out of pocket for six days. After the numerous complaints of "I got part of my order but not the rest", or "I haven't gotten anything yet", "or gee thanks but you sent me two" ...........I hopped on a plane to see what the problem was and when I saw the extent it took four days of packing and two days of driving the equipment 1000 miles.

Without getting into specifics all of the shipping has been moved to South Carolina where I can personally inspect and test every order. If you have a beef from now on it is my fault directly. My email is [email protected] my cell phone number is 281-772-2070. The trucks have been unloaded as of yesterday although myself and the new employees are still unpacking everything. I hope to have every outstanding order on its way by Friday of next week. Many will go out by Tuesday. I am truly sorry for causing anyone anger and am taking every step to make sure this never happens again. I apologize for being out of contact for six days but the issue required my immediate attention even though it meant being away from my family over the holidays. - Jeff

 

[gdwnjer]

Thank you Jeff for the response. Great, your in SC now, I live on the NC, SC boarder. I'm hoping that will speed up my shipment.

 

[Tyrone]

I've not had good luck with KegConnection.. They shipped me a set of faucets missing two of the three plastic collars and (it's such a cheap part) I couldn't get an email response and left a message twice for ANthony. I finally just ordered replacements from Northern Brewer with another order.

KC is struck off my list (and for such a minor freaking thing)...

 

[usfmikeb]

Saw this on the vendor forum thread, evidently the business was moving and had major issues. Sounds like he's trying to get things sorted out...

https://www.homebrewtalk.com/f41/keg-cowboy-free-shipping-272698/index7.html

 

[chrismcdaniel3128]

Well, a lot of patience goes a long ways

 

[FastAndy]

Thats weird that these problems are being blamed on the move. I had this problem with them last April when it took 3 weeks to get a Perlick faucet and shank. I was told that it was their suppliers problem and "sometimes" things get backordered. This was after several emails that were never answered and a couple phone calls.