I placed an order with Midwest on 9/4/22. On 9/9/22 they sent me an apology and a coupon, then my order arrived on 9/16/22. By current standards that is extremely slow, but when they have their $49 free shipping sales, I can get Dingemans pilsner malt for substantially cheaper than anywhere else. I would prefer to work with a LHBS, but in Central Iowa, we are kind of in a LHBS desert. More Beer used to be my go to and I still slightly prefer doing business with them, but their malt prices have gone way up. Rite Brew has been my recent favorite for bulk malt purchases, but that can change depending on shipping rates. Midwest and NB aren’t my favorite, but at the end of the day, unless I notice a discrepancy in the quality of ingredients, I’m going to go wherever I can get the best deal on malt, even if their customer service isn’t great.