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Group Buy in Chicago #7

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I got my pump today, now i just need an adapter, some glue and i guess 1/2" OD pvc
Why do you have 2 buckets in there?

1/2" PVC if you want it to fit thru a standard glass carboy. The two buckets are for the keggle to sit on. I have a different reservoir configuration for carboys and cornies.
 
I think I have asked about 5 times for a quote that includes shipping charges and still can't seem to get this information. I have also asked about a wire transfer and it's been pretty much ignored. I won't be back in my office until late today so I will need to call tomorrow morning. Only so much that can be accomplished through emails.
 
I added a separate quote for the Jack Daniel barrels in the spreadsheet. Also included notes on the freight and misc. costs.
 
Bill,

Looks like we owe an additional $9 ($165 - $156) if my math is correct. Did you want payment made now or should we wait? Just let me know.

Mark
 
I like beer.


Had to post something in here so it shows up in My Replies. :tank:
 
UPDATE

I will be receiving the wire transfer information this morning. Once I give them the go-ahead to process the quote into an order they will advise me on any additional out of stock items.

Question-Is it ok for the distributor to make appropriate substitutions on out of stock items? They will substitute with an item of equal or greater value. I am strongly leaning this way and may just let them do it otherwise this will drag out longer and be open to potential errors.

We could drop ship from another location but then we are responsible for the shipping charges.

Discuss.
 
Take the subs. What about hops though? Would they just assume an appropriate sub?
 
By the way, MCM called our order sizable. I bet we are one of their bigger customers.
 
I'm ok with subs. I just hope we can arrange this for this weekend since I will be in OR the 6-9th.
 
bmason1623 said:
Probably not happening this weekend.

I can hope! I've only spoken at two conferences and somehow both are likely to be during group buy pickup.
 
I can hope! I've only spoken at two conferences and somehow both are likely to be during group buy pickup.

I told them to process the order. Once they do that they were supposed to get back to me regarding the wire transfer. Never heard back from them today. Will need to call again tomorrow. More than likely, Monday or Tuesday delivery.
 
I told them to process the order. Once they do that they were supposed to get back to me regarding the wire transfer. Never heard back from them today. Will need to call again tomorrow. More than likely, Monday or Tuesday delivery.

Doesn't exactly seem like the kind of customer service that a "sizable order" should deserve.

I sincerely hope they don't treat all of their customers like this, if for no other reason than the possibility that they're not likely to be in business much longer and we'd have to find a new distributor.
 
Doesn't exactly seem like the kind of customer service that a "sizable order" should deserve.

I sincerely hope they don't treat all of their customers like this, if for no other reason than the possibility that they're not likely to be in business much longer and we'd have to find a new distributor.

The problem is they have control over the entire Chicago market, next closest distributor is Brewers Supply Group in Minnesota and they don't carry anything CMC carries since they mainly work with Rahr and Weyermann, and I personally prefer Briess and Best Malz. Also as homebrewers we haven't had as big of orders as other major brewers until recently.
 
The problem is they have control over the entire Chicago market, next closest distributor is Brewers Supply Group in Minnesota and they don't carry anything CMC carries since they mainly work with Rahr and Weyermann, and I personally prefer Briess and Best Malz. Also as homebrewers we haven't had as big of orders as other major brewers until recently.

I bet it wouldn't hurt if a conversation was had with the account rep. I am sure that the folks that handle the actual purchase must be busy, but that doesn't give them an excuse for sub par customer service. An order is an order, id it's $100 or $10,000. We are all participating in an exchange of goods and services and you should treat each customer with care and respect.
 
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