I've also ordered from them. Only had one problem. I placed an order, and they sent me the wrong hops. I tried to call them and got a number unobtainable. I tried to email them and got no response for a few days. Turned out that the internet was down for several days because of the weather. Hardly their fault.
When the internet was back up again, I got an email from them promising to send me the correct hops and asking me to return the wrong hops at their expense. I was away and couldn't return the hops immediately. When I returned, the hops I ordered had arrived together with a check for the return postage.
I must admit that the hops I bought from them were absolutely fantastic. I'd get all my hops from them if they sold what I wanted, but they don't sell EKG any more.
Highly recommended.
-a.