Don't know if this qualifies for ethics or not but here it goes. My wife and I recently ordered take out. I wasn't feeling well so I stayed in the car while she went in to order. I looked at the online menu and told her what I wanted. She called me a couple minutes after going in and said they told her the pricing had changed on my item and while on the phone a manager came up and said nevermind he'll honor the old pricing since the web menu still had it. Not more than five minutes later she calls me back and said a different manager just came up with a printout of the online menu and said we were wrong and the pricing would not be honored. ( Come to find out later, the website was only updated through one link on the site, but not through another one, the one I looked at on my phone.) I came in and showed the original manager(who was going to honor the other price before the other guy got involved) the menu on my phone. He agreed to honor the price, but noticed the take out waitress had already closed the sale. He told me he couldn't change it, couldn't refund me the difference and couldn't put it on a
gift card. After a bunch of back and forth he said the only thing he could do is refund me the amount out of his own pocket. It became more than about the money before we reached that point. So should I take the money? As a manager it's part of his job to make the customer happy, but should I take money from a guy that's just trying to do his job and is limited by the system his restaurant uses and it's not his fault that corporate hasn't changed the online menu.
Just wondering what others think.