Oceantendency
Well-Known Member
I received a few emails from them, even though I was ticked about them shipping from Temecula to Bloomington then to San Diego, instead of just straight from Tem to Carlsbad, they made darn sure to follow up and a few other emails to make sure I'm happy, but here's portions of a couple :
"Our stated ship window from the beginning was through Friday the 9th, and that is indeed when we ended up shipping. We got our freight late (due to no fault of our own) and it takes time to process , inspect, kit, and fire out everything …As for the false alarm with Fedex / fulfillment, that was a function of how we process shipping labels and how we close out open labels in Shopify as "fulfilled" … But the unit ships when the unit ships – the labels were run on like Tues"
separate email: "Hope you enjoy the fermenter ... sorry for any disappointment... we are doing best we can as fast as we can... but we don't want to slam things out the door without checking things out properly first...we do that for many good reasons..."
So whatever criticism I gave them, I take back after their follow up. Seems like they really care about their products and customer service.
Skipping out early so I can brew my Honey Nelson Saison this evening, the anxiety is killing me, cause it'll just barely make the mark for the Karl Strauss Brew contest with bottles due by May 31 and judging on the 2nd.
"Our stated ship window from the beginning was through Friday the 9th, and that is indeed when we ended up shipping. We got our freight late (due to no fault of our own) and it takes time to process , inspect, kit, and fire out everything …As for the false alarm with Fedex / fulfillment, that was a function of how we process shipping labels and how we close out open labels in Shopify as "fulfilled" … But the unit ships when the unit ships – the labels were run on like Tues"
separate email: "Hope you enjoy the fermenter ... sorry for any disappointment... we are doing best we can as fast as we can... but we don't want to slam things out the door without checking things out properly first...we do that for many good reasons..."
So whatever criticism I gave them, I take back after their follow up. Seems like they really care about their products and customer service.
Skipping out early so I can brew my Honey Nelson Saison this evening, the anxiety is killing me, cause it'll just barely make the mark for the Karl Strauss Brew contest with bottles due by May 31 and judging on the 2nd.