Germey
Well-Known Member
Now, don't get me wrong, I really like the magazine and am not trying to incite a boycott or anything, but I am not getting the warm fuzzies from their customer service right now.
It's like this...
I filled out the online form for the "first issue no risk" thing, got the first one, liked it, and paid online by 10/18/07. This was all well before they sent me an invoice. Later (like in mid Nov.) they sent me the invoice, and I checked my account online to make sure everything was OK. There it said that I was paid as of 10/18, that my last issue mailed was the Nov. and the next one would be the JAN/FEB 08. No problem, I thought, since they are bi-monthly. Then I hear you all talking about a Dec. Issue with an Alaska Smoked Porter recipe.
Here is my mail exchange with BYO...
________________________________
From:
Sent: Tue 11/27/2007 8:32 AM
To: Brew your Own
Subject: Did not receive Dec. Issue.
For some reason my Dec. issue did not come. Can I get a replacement?
The last time I checked my account info (as below) it said that my last
issue was Nov. and the next one would be Jan. I thought that you
were going back to bi-monthly, but then I heard friends talking about the
Dec. Issue.
Thank you,
________________________________
From: Brew your Own <[email protected]>
To:
Sent: Thursday, November 29, 2007 4:34:27 PM
Subject: RE: Did not receive Dec. Issue.
,
We can only mail two issues before payment is made. We received your
payment in time to resume with the Jan/Feb issue which will arrive in
December, and your new expiration will be October 2008. Please let me
know if you have further questions.
Thank you,
Daria
Customer Service
1-800-900-7594
________________________________
From:
To: Brew your Own
Sent: Thursday, November 29, 2007
Subject: RE: Did not receive Dec. Issue.
So, what you're saying is, a promptly paying subscriber (I paid online before you ever sent a bill) who is confirmed as subscribing from Oct. to Oct., gets screwed out of the Dec. issue because of a technicality in your billing cycle/ mailing schedule?
It would seem that the decent thing to do would be to just send me a copy of the missing issue.
Thank you.
Since I've had no response yet, I'm assuming the answer is "Yes, you're screwed".
It's like this...
I filled out the online form for the "first issue no risk" thing, got the first one, liked it, and paid online by 10/18/07. This was all well before they sent me an invoice. Later (like in mid Nov.) they sent me the invoice, and I checked my account online to make sure everything was OK. There it said that I was paid as of 10/18, that my last issue mailed was the Nov. and the next one would be the JAN/FEB 08. No problem, I thought, since they are bi-monthly. Then I hear you all talking about a Dec. Issue with an Alaska Smoked Porter recipe.
Here is my mail exchange with BYO...
________________________________
From:
Sent: Tue 11/27/2007 8:32 AM
To: Brew your Own
Subject: Did not receive Dec. Issue.
For some reason my Dec. issue did not come. Can I get a replacement?
The last time I checked my account info (as below) it said that my last
issue was Nov. and the next one would be Jan. I thought that you
were going back to bi-monthly, but then I heard friends talking about the
Dec. Issue.
Thank you,
________________________________
From: Brew your Own <[email protected]>
To:
Sent: Thursday, November 29, 2007 4:34:27 PM
Subject: RE: Did not receive Dec. Issue.
,
We can only mail two issues before payment is made. We received your
payment in time to resume with the Jan/Feb issue which will arrive in
December, and your new expiration will be October 2008. Please let me
know if you have further questions.
Thank you,
Daria
Customer Service
1-800-900-7594
________________________________
From:
To: Brew your Own
Sent: Thursday, November 29, 2007
Subject: RE: Did not receive Dec. Issue.
So, what you're saying is, a promptly paying subscriber (I paid online before you ever sent a bill) who is confirmed as subscribing from Oct. to Oct., gets screwed out of the Dec. issue because of a technicality in your billing cycle/ mailing schedule?
It would seem that the decent thing to do would be to just send me a copy of the missing issue.
Thank you.
Since I've had no response yet, I'm assuming the answer is "Yes, you're screwed".