I've always been very happy with the service, quality of product and prices at BMW so even though I usually only order ingredients in a single order a year, it's been BMW the past three years and I've recommended them a lot to others. Apparently there is a new round of problems with orders. I've seen some threads over the past couple weeks pop up in other sections of HBT to only disappear to wherever those threads go (it isn't here) so it seems like a recent problem I had isn't isolated. Ok, so I guess people need to speak up and see if it gets sorted out.
I placed an order on 10/11 for an assortment of supplies and equipment. Got an email a few days later that a couple items were out of stock, even though I was allowed to order them online. I was given the choice to ship what was available with a follow up shipment of the rest. Since I was not on a tight brewing schedule I responded to ship all items together. No reason to make BMW pay for extra shipping and packaging if I didn't need it right away. Plus, the items out of stock were necessary to brewing the rest of the ingredients. So the next week the order goes out but the mini-auto siphon I ordered wasn't shipped, instead I received a full size siphon. I email and ask what they would like me to do. I get an email back to return the siphon and the mini would be sent out but they just sold the last mini so I would have to wait until the next shipment that comes at the end of the week. No big deal. I ship back the siphon I received. At the end of the week I ask whether the correct product is shipped. No, the supplier only sent regular siphons. Ok, next week, I email and this time the mini siphons didn't get sent by the supplier but it should be there on the next. Same thing the next week, which brings us to today. It's now been a month and I'm still waiting on all of my order. WTF? I know things happen but I struggle to understand how a month goes by without a product being restocked, especially since it has been available for order on the website this entire time. My patience has been thoroughly exhausted. I'm at the point where I need the mini-siphon to start packaging beer.
The other random thread on BMW in other sections seem to tell similar stories about placing orders to then learn after the fact that items are out of stock and having to wait for the order to go out.