Brewmasters Warehouse

[Brewmasters Warehouse]

I think it would be helpful to have a boil size field in the Recipe Parameters, it is kind of key and probably why I'm seeing differences. I believe you told me once the recipes were formulated for a 2-3 gallon boil, but I don't see that documented.

That is one of the fields that we input for you. Having that would give you more true results, but would also mean more recipes get messed up because of it, since a lot of people would not know to input it, or would mess it up.

Recipes are formulated for full boils for partial mash, and all grain recipes.

For extract recipes they have been tested with both partial boils featuring late extract additions, and full boils with no late addition. They both give you a very good beer. If you are doing full boils with late extract you must make adjustments for the bittering hops or it will come out more bitter than intended.

Thanks,

Ed

 

[Ace_Club]

Just ordered another recipe from the Brew Builder! Hoping to get it by Monday so that I can brew up 11 gallons of Amarillo Haus Pale Ale!

 

[theveganbrewer]

Placed my first order with BMW last Saturday hoping to get it here by Friday so I could have everything I need to get my first batch into the secondary before I go on vacation and I just got an email 5 days later that they're out of stock on a funnel and haven't even shipped my order yet. I had higher expectations than this. Disappointed and won't be shopping here anymore if I can help it.

 

[Mysticmead]

Placed my first order with BMW last Saturday hoping to get it here by Friday so I could have everything I need to get my first batch into the secondary before I go on vacation and I just got an email 5 days later that they're out of stock on a funnel and haven't even shipped my order yet. I had higher expectations than this. Disappointed and won't be shopping here anymore if I can help it.

don't base it off of one bad experience. like any business stock level fluctuate. when you ordered there could have been a funnel in stock, but a person in the store may have had it in their hand. Normally the service is exceptional from BMW, if you order from them and don't get a shipping notice within a couple days (they're closed on Sunday) send them a PM here or email them.. or better yet, call (emails can get lost or they might have emailed you but it was caught as spam).

 

[Jewrican]

Placed my first order with BMW last Saturday hoping to get it here by Friday so I could have everything I need to get my first batch into the secondary before I go on vacation and I just got an email 5 days later that they're out of stock on a funnel and haven't even shipped my order yet. I had higher expectations than this. Disappointed and won't be shopping here anymore if I can help it.

did you give them a chance to make it right for you? Dont publicly blast a company on a frustration. I dont understand why people do this??

 

[benbradford]

Any progress in the move toward getting brewbuilder recipes to be searched by ratings?

 

[theveganbrewer]

I need to clarify my post.

My issue isn't with the funnel being out of stock, I understand how that could happen. It's the time it took them to notify me about the issue was too long IMO. It took them 3 full business days, not counting a Sunday, to even give me the choice of having it shipped without the funnel. That email finally came at 6pm Wednesday ( I ordered late Saturday night).

I stand by my initial post, I am disappointed with how long it took them to contact me and how long it would take to get the products here (I have requested cancellation). The time I needed the stuff in has nearly passed and I can't drive the 4 hours down and back to the store to get the stuff.

I don't think I am unreasonable to expect to receive delivery in 5 business days when the store is like 90 miles from my house. If you think it is reasonable time, then please disregard my posts. I hope I still have the ability to post my straightforward experience with a company and not have it be seen as blasting.

 

[Moose777]

I don't think I am unreasonable to expect to receive delivery in 5 business days when the store is like 90 miles from my house. If you think it is reasonable time, then please disregard my posts. I hope I still have the ability to post my straightforward experience with a company and not have it be seen as blasting.

It's been my experience that this happens often with online vendors. Should it? No but your expectation versus actual experience with online brewing supply houses is not realistic based on my expedrience ordering from several.

IMO BMW is the best...yes they have screwed up some orders but they are the best from who I have used: Mid West, Northern, Austin HB..

To each his own but I want to tell you that it is actually worse with some other vendors.

Not a shill post, this is based on my experience ordering almost exclusively online for last 2-3 years.

 

[theveganbrewer]

It's been my experience that this happens often with online vendors. Should it? No but your expectation versus actual experience with online brewing supply houses is not realistic based on my expedrience ordering from several.

IMO BMW is the best...yes they have screwed up some orders but they are the best from who I have used: Mid West, Northern, Austin HB..

To each his own but I want to tell you that it is actually worse with some other vendors.

Not a shill post, this is based on my experience ordering almost exclusively online for last 2-3 years.

Thank you for the response. I agree with you and will try to make purchases further in advance when possible and adjust my expectations. I don't have any experience with online HB stores, this is my first so I chose BMW because I read through this thread and many people said they had the fastest shipping and best customer service.

 

[bovineblitz]

I need to clarify my post.

My issue isn't with the funnel being out of stock, I understand how that could happen. It's the time it took them to notify me about the issue was too long IMO. It took them 3 full business days, not counting a Sunday, to even give me the choice of having it shipped without the funnel. That email finally came at 6pm Wednesday ( I ordered late Saturday night).

I stand by my initial post, I am disappointed with how long it took them to contact me and how long it would take to get the products here (I have requested cancellation). The time I needed the stuff in has nearly passed and I can't drive the 4 hours down and back to the store to get the stuff.

I don't think I am unreasonable to expect to receive delivery in 5 business days when the store is like 90 miles from my house. If you think it is reasonable time, then please disregard my posts. I hope I still have the ability to post my straightforward experience with a company and not have it be seen as blasting.

There's an additional comments/requests section when you place an order specifically for requests such as "I need x items by Friday". Use that next time.

 

[Moose777]

When BMW first opened and for the first say 6 months, their shipping was freakin unbelievable. I would order Friday from Cali and have my stuff Mon or Tuesday, unbelievably fast. Last year or so it takes them 1-2 business days to ship it out.

What they have ****ed up they always have made right w me so I'm stickin.

 

[Mysticmead]

It's been my experience that this happens often with online vendors. Should it? No but your expectation versus actual experience with online brewing supply houses is not realistic based on my expedrience ordering from several.

IMO BMW is the best...yes they have screwed up some orders but they are the best from who I have used: Mid West, Northern, Austin HB..

To each his own but I want to tell you that it is actually worse with some other vendors.

Not a shill post, this is based on my experience ordering almost exclusively online for last 2-3 years.

Thank you for the response. I agree with you and will try to make purchases further in advance when possible and adjust my expectations. I don't have any experience with online HB stores, this is my first so I chose BMW because I read through this thread and many people said they had the fastest shipping and best customer service.

it really sucks that your first experience wasn't as smooth as you had hoped. They may have expected a shipment from their supplier that didn't arrive delaying them in contacting you. No one knows except the guys at BMW. I do know that every time I've been in the store they are busy. If you ever get the chance go in there and meet them. other online shops can take over 5 days to process the order not to mention ship. BMW is still one of the fastest...

 

[benbradford]

I don't think I am unreasonable to expect to receive delivery in 5 business days when the store is like 90 miles from my house. If you think it is reasonable time, then please disregard my posts. I hope I still have the ability to post my straightforward experience with a company and not have it be seen as blasting.

I am EXCITED! when I recieve any shipping from any online vendor within 5 days... If this was the norm, I would be more than happy, I would be freakin stoked. I, also, am disapointed when three business days go by for some kind of notification comes(and it has happened), and then normal shipping time ensue.

I believe that the spirit responding to your post was that there are avenues in which to go through before posting somewhat disappointing results as terrible. I hope that you sent a pm to Ed, and called and spoke with someone about your service before being so outspoken online.

BTW, I used to live near brewmasterswarehouse, and if you are 90 miles away, you have a brew supply store near you, because pretty much any direction of that location is highly populated. You probably have several. Knowing supply stores, you may just have to pay for the convenience I suppose.

 

[Gustavo]

Well I believe every one is entitled to there opinion, that's how we get to rate a business. How ever you should always give a person or business a chance. Although we might some times feel like we deserve undivided attention, one must understand we are not alone, and should consider the situation.

 

[Gustavo]

But I must admit I personally don't like your website lol

 

[Brewmasters Warehouse]

I need to clarify my post.

My issue isn't with the funnel being out of stock, I understand how that could happen. It's the time it took them to notify me about the issue was too long IMO. It took them 3 full business days, not counting a Sunday, to even give me the choice of having it shipped without the funnel. That email finally came at 6pm Wednesday ( I ordered late Saturday night).

I stand by my initial post, I am disappointed with how long it took them to contact me and how long it would take to get the products here (I have requested cancellation). The time I needed the stuff in has nearly passed and I can't drive the 4 hours down and back to the store to get the stuff.

I don't think I am unreasonable to expect to receive delivery in 5 business days when the store is like 90 miles from my house. If you think it is reasonable time, then please disregard my posts. I hope I still have the ability to post my straightforward experience with a company and not have it be seen as blasting.

I totally understand your frustration in your situation. I appreciate your feedback on how you feel, that is how we continue to get better by listening to customers. We have been getting just more than slammed with orders and we are making the necessary adjustments to continue to improve.

I also just wanted to point out to you that since you used a shop so close geographically to you that all of your shipments would be delivered the next day so if you wanted your order on Friday we could still get it to you, but if you do not I understand.

Thanks,

Ed

 

[Laikacosmonaut]

I totally understand your frustration in your situation. I appreciate your feedback on how you feel, that is how we continue to get better by listening to customers. We have been getting just more than slammed with orders and we are making the necessary adjustments to continue to improve.

Ed,

I understand you're busy and all, and I appreciate all you've done to accommodate us, especially here at HBT, but I have a couple issues with each order I make and it's a little disheartening...

I placed an order a few weeks ago, and it took a week to be told 2 small things were out of stock (rice hulls and a yeast strain) and I opted for delivering what you did have in stock, and having the yeast and hulls come in later. The in-stock items were shipped on the 22nd of Sept, and to this day I've had no follow-up on the out of stock items.

Another time, I realized I accidentally ordered two smack packs of the same yeast, and promptly asked for one of them to be removed. It was, but I was never refunded the price of that yeast. I just bit my tongue on that issue, as I save so much with you guys that I didn't want to cause a stink.

It's just small things like that which really wear on me. I've spent almost $1000 at BMW this year, and the savings are so good that I keep coming back, but I (no, WE) do pray that you get some of the kinks worked out ASAP.

Always a loyal customer, tho...

 

[Brewmasters Warehouse]

Hold up a minute guys. If you ever have any issues with anything we want to know about it. Please inform us so we can fix things. No biting tongues use your tongue to let us know about it. We will continue to get better only if we know we are making mistakes.

With that being said it is very difficult to followup on issues posted in the forums. Please send me an email or a PM and I will always take care of you. Be sure to include your order ID and particulars so that I can get things rolling.

EDIT: If you know my name (Ed) and you know our web address (brewmasterswarehouse.com) then you know my email @ddress.

 

[Sleepyemt]

Thank you for the response. I agree with you and will try to make purchases further in advance when possible and adjust my expectations. I don't have any experience with online HB stores, this is my first so I chose BMW because I read through this thread and many people said they had the fastest shipping and best customer service.

Just my 2 cents .... I have ordered from others in the past, it takes a bit of time to get it from them, Ed has worked hard to set himself apart, and does offer a expedited shipping, but you have to pay the actual cost to ship it, not the special shipping price ..... I am a little biased to have them as a LHBS ....Anyways sorry to hijack

 

[Laikacosmonaut]

Hold up a minute guys. If you ever have any issues with anything we want to know about it. Please inform us so we can fix things. No biting tongues use your tongue to let us know about it. We will continue to get better only if we know we are making mistakes.

Releasing tongue from vice-lock jaws. Feels good to be free!

Just an update, I talked to Ed and he corrected all the wrongs and made them right. Nice guy, and as I said before, my support will never waver for BMW.

 

[Whippy]

Brewmasters Warehouse is just super cool....that's all there is to it.

 

[benbradford]

Everytime that I have to look at another website for something unique that brewmasterswarehouse doesn't carry, I realize how great we have it with brewmasterswarehouse, and I usually don't even get the other stuff, because it just doens't make sense.

 

[LVBen]

Hey Ed, I'm a little bit confused.
It looks like you have barbed swivel nuts 1/4" for $1.30 and barbed swivel nuts 5/16" for $3.25. Why is there such a big difference in price for that 1/16" difference? Do they both fit onto the threaded liquid disconnects?

 

[Brewmasters Warehouse]

Hey Ed, I'm a little bit confused.
It looks like you have barbed swivel nuts 1/4" for $1.30 and barbed swivel nuts 5/16" for $3.25. Why is there such a big difference in price for that 1/16" difference? Do they both fit onto the threaded liquid disconnects?

Yes they both fit. The difference is price is just the cost difference between the 2. I am not sure why it is so much more.

Thanks,

Ed

 

[LVBen]

Yes they both fit. The difference is price is just the cost difference between the 2. I am not sure why it is so much more.

Thanks,

Ed

Ok. Thanks!

 

[cwheel]

Ordered from BMW on Monday night and left a note saying "if at all possible, can you ship early this week so I can get it by Friday?". Got an email the next day saying they were out of stock of candi sugar, but would I like to substitute a pound of candi syrup instead (couple bucks more expensive). Called Steve to say I would like to substitute, and had a tracking # within an hour. Awesome!

I highly recommend leaving a note in your order if you need something specific.

By the way, anyone try the Shoultz Meyer Belgian Blonde Strong Ale? Can't wait to brew it!

 

[andrewcoopergt]

Yeah these guys at BMW are awesome! Ordered stuff on Tuesday at around 4pm and had it in my hands the next morning!

 

[mlyday]

I recently ordered from BMW and my order sat pending for two days. On other web sites Pending usually means it being held up for some reason. I email Ed and almost instantly he replied that everthing was ok and that my order was on the way out the door.

Great selection and great service, what more could you want.

 

[Yooper]

I just wanted to say that I just placed a small order ($125) and every single thing I wanted was available (except for the simcoe hops which I know are rare!). This is the only homebrew store I know of that has all of my odd-ball needs available when I want them! It's hard to find pale chocolate malt sometimes, and I was thrilled to get everything I wanted in one "trip".

Thanks Brewmaster's Warehouse!!!!! That was my 6th order in less than a year- and I'm a happy customer.

 

[Cheesefood]

Yooper, did you order my VCCA from his website?