Beverage Factory

[Jordan249]

I purchased a kegging kit from them about 2 months ago, and wow what a great company! I did have to warranty out a regulator and one of the kegs which was a bit of downside on the product side, but when I called them they paid for shipping, warrantied it out with no problem, shipped everything faster than expected, and were great to talk to on the phone! The product was all packaged extremely well and was very cosmetically appealing! Not only that, but I spent well over 5 hours of research of the cheapest place to buy a setup and they were, by far, the best priced online. I would highly recommend Beveragefactory.com to anyone! Well done guys!

 

[WhiteToad]

Probably in the top 5 lowest prices

 

[BWN]

I ordered from them and they were by far the lowest price. The only problem I had was they didn't have the regulator in stock that came with the kit. They didn't have that posted on their site and didn't notify me until I called after I received my package and it was missing. They offered to replace it with a lesser model for the same price. I thought they would have offered a free upgrade or given me the lesser one for less than the one I paid for since it was a step down. It took about a month to get it but considering it was a good price I guess I would look to order from them again.

 

[MannyZ]

BWN, I had a similar experience. Ordered a full 2 tap tower setup from them and got notice 6 days later that the chrome tower for my tower/faucet combo was on back order. So my order didn't ship until 19 days after my initial order date.

But darn their prices are good, sooo I ordered from them again. My second order from them went off without a hitch

 

[patthebrewer]

With the Beverage Factory.com. It was time for an upgrade to the 'ole kegerator....so I ordered the triple tap tower with 100% stainless contact. The item arrived quickly but I was dismayed about the quality of the standard stainless faucets that came with it. I called to complain and spoke with a lovely young lady by the name of Katie. She asked that I send a picture of the faucets, which I did. She called me right back and offered to send three brand new Perlick 525ss faucets...to replace the old ones, gratis. She even told me I could keep the originals. They definately took a bad situation and turned it into a positive one for this customer. It's also nice to see customer service is not yet dead in this country

 

[45_70sharps]

Good to know.
I will check out their web site when I need to order.

 

[bfinleyui]

I have had positive experiences in the past with BeverageFactory, but I felt the need to share the story I am currently experiencing. This is verbatim the e-mail I just sent to their support team.

I am extremely frustrated with BeverageFactory at this point.

I shipped back two Perlick 525ss stainless faucet/shank combo kits on February 21st.

It was delivered on Monday February 24th, approximately 11AM.

I received no communication about the receipt of that item for two days. On February 26th, I inquired as to the status of the return. I was then informed that returns are only processed on Fridays (this information is not listed anywhere on the site).

On Sunday, March 2nd (6-7 days after the return arrived in your warehouse), I received a refund for 56.95, the price of one of the two Perlick combos I shipped back.

Monday, March 3rd, I contacted support, upset that one of the two items I returned (with the proper forms filled out) were not credit back to my account. I was told that they would check with the warehouse and be back with more information shortly. Several hours later, near the end of EOB for the day, I called again, having not heard anything. I was told the warehouse manager hadn't gotten back to the support team yet.

Tuesday, March 4th, at 3:07 pm, I received a voicemail indicating that they had located the second perlick combo that I had shipped back, and the funds would be back in my account within 24-48 hours.

It is now Sunday, March 9th. 13 days since the combos arrived at your return center, and I have still yet to be fully refunded.

This is extremely frustrating, and is starting to turn me off to your company as a whole. I understand an oversight can happen, but there seem to be multiple failures on this particular order. I have shared this e-mail on the Homebrewtalk forums, and am hoping I can update with a positive result, but I'm seriously beginning to wonder if I'm ever going to receive the second $56.95 I'm owed.

The order number was #######. I hope this can be resolved, because I'd love to continue ordering in the future, my previous experiences have been great, but this is putting a seriously sour taste in my mouth.

 

[SouthernYankee]

I have had positive experiences in the past with BeverageFactory, but I felt the need to share the story I am currently experiencing. This is verbatim the e-mail I just sent to their support team.

Any update on this situation?

 

[FloppyKnockers]

I bought a kegerator from Beverage Factory a couple years ago with no hiccups. I recently moved to a new place and somewhere in the transition the foot to the kegerator went MIA.

I called Beverage Factory with the intent on purchasing a replacement foot. I did my homework to find the part number since the left and right foot are different (annoying). I gave the nice lady on the phone full disclosure - I lost the foot during a move and would like to buy a new one. She asked my name and number to pull up the order and put me on a brief hold. She came back to tell me they will go ahead and ship out a new foot for me at no charge, not even shipping.

The foot showed up yesterday via UPS after less than a week since the phone call. Color me happy and impressed with their customer service.

 

[bkboiler]

ive generally had a pretty good experience with them in building my kegerator kit...i purchased it thru ebay and checked the "local pickup" option since im in San Diego. very easy and great pricing! the kit has been going strong for a couple years now with no hiccups! (knock on wood)

 

[AK_Phil]

I'm dredging this post up to inform people that they should seriously consider looking at other options.

Right now I'm in the process of disputing my kegerator purchase because they put up the wrong photos of a larger kegerator on their website on the product page for the product I ordered. It was a Kegerator cabinet and only after looking at the full setup after I made the purchase did I realize it's smaller than in the photos.

They agreed no problem to a refund, but wanted me to pay return shipping and of course they would only refund the cost of the kegerator. So in essence they want me to pay $175 for shipping both ways as a result of their error...Not happening.

That leaves me in a situation where I have to refuse the shipment and I will most likely be out $87 for shipping as they are refusing to refund my payment in full.

We'll see what happens, but I don't recommend them.