I have been using BeesSmith for around a year, had everything set, water volumes were right on, so were temps, they did a update then all of a sudden temps and volumes were way off.
I have contacted BeerSmith 1/2 a dozen times explaining what is going on and all they do, is tell me they didn't make any changes to water volumes or temps, instead of trying to help me figure out whats wrong.
I will even manually set my water volumes and hit save then if I shut beerSmith down the open it again, it will change my water volumes to whatever it wants.
If I used BeerSmiths water volumes, I would end up with 14 gallons of wort brewing a 10 gallon batch.
I would love to find a good brewing program that actually worked and had decent support.
Fortunately for me, I have done enough batches that I can guestamate my water volumes and temps pretty close even on a new recipe, once again I do my water volumes the old fashion way, 14 gal + or - in (depending on recipe) give me 11 gal after boiling.
BeerSmith support SUCKS Horribly to say the least, I even asked support if they could call me and gave them my phone number and they ignored that completely, just replied back with YOU must have changed your settings.
Very Disappointed with BeerSmith to say the least, wast of money and time !
Cheers