Cincy_Ron
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- Joined
- Apr 8, 2009
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Guys, I'd like your opinion on something. I've been a long time customer of the BW3 (Buffalo Wild Wings) restaurant chain for well over 15 years starting back in college. I usually go at least a couple of times a month with friends for happy hour, and just about every Sunday during football season.
A friend and I stopped in a couple of nights ago for their happy hour deal they advertise - 23 oz. beer for $3.25, in this case I believe it was Miller Light. Anyway, I noticed that what was always a very nice pour (close to the rim) - was quite a bit short. Somewhere around the 19 oz. mark by my estimates (picture attached). I asked the bartender about it, who is a great guy that I don't know personally but know from being a regular, and he told me that it had come down from Corporate that was the way they were supposed to pour them now. There were even a couple of glasses sitting up on the back bar that he showed me with red tape around the rim showing how much beer should be in the glass.
It kind of torqued me off to be honest, and I fired off a note to them via their web site. Here's a portion of it along with picture of what I'm talking about.
Hey guys, I've been a LONG time fan of BW3's from Columbus while attending college, to Dayton, and now living in Cincinnati. I stopped in for happy hour a couple of nights ago with some friends and we noticed that our usual 23 oz. happy hour beers were poured quite a bit short. We noticed it wasn't just us, it was for everyone. We even noticed some of the servers using straws to whip up the beers to create a "head" on the beers they were bringing to the tables they were serving.
We asked the bartender about it and he said that it had come down from Corporate to only pour the beers to around the 19 oz. mark and he drug out a couple of glasses with red tape around them showing where to stop the pour.
I just looked at your stock price and clearly this recession isn't hurting your business so all I can attribute this to is flat out greed. Nothing like advertising one thing (23 oz beer), selling another (4 ounces short), and ripping your customers off. And that's what it is, a rip off, when many people are struggling with this economy. Nice job.
A friend and I stopped in a couple of nights ago for their happy hour deal they advertise - 23 oz. beer for $3.25, in this case I believe it was Miller Light. Anyway, I noticed that what was always a very nice pour (close to the rim) - was quite a bit short. Somewhere around the 19 oz. mark by my estimates (picture attached). I asked the bartender about it, who is a great guy that I don't know personally but know from being a regular, and he told me that it had come down from Corporate that was the way they were supposed to pour them now. There were even a couple of glasses sitting up on the back bar that he showed me with red tape around the rim showing how much beer should be in the glass.
It kind of torqued me off to be honest, and I fired off a note to them via their web site. Here's a portion of it along with picture of what I'm talking about.
Hey guys, I've been a LONG time fan of BW3's from Columbus while attending college, to Dayton, and now living in Cincinnati. I stopped in for happy hour a couple of nights ago with some friends and we noticed that our usual 23 oz. happy hour beers were poured quite a bit short. We noticed it wasn't just us, it was for everyone. We even noticed some of the servers using straws to whip up the beers to create a "head" on the beers they were bringing to the tables they were serving.
We asked the bartender about it and he said that it had come down from Corporate to only pour the beers to around the 19 oz. mark and he drug out a couple of glasses with red tape around them showing where to stop the pour.
I just looked at your stock price and clearly this recession isn't hurting your business so all I can attribute this to is flat out greed. Nothing like advertising one thing (23 oz beer), selling another (4 ounces short), and ripping your customers off. And that's what it is, a rip off, when many people are struggling with this economy. Nice job.