I sent a comment to NB via their website's comment page saying, "You've been acquired by a company that mocks craft brewing. What's up with that?" and got a canned reply from a Craig B:
"Our partnership with ZX Ventures is about growing Northern Brewer and providing brewers with unparalleled opportunities. This deal will make us stronger and able to pursue our passion with even greater focus, better tools, and ingredients.
Any changes you notice will be in place to deliver a better beer experience
We will continue to support you and your fermentations, and help our industry innovate.
Our culture will remain as it is today: we are dedicated to our mission and to our customers as we always have been.
We know that not everyone will be happy with this deal, but it is great for our business and the growth of homebrewing!
Please let me know if you have any other questions.
Cheers!
Craig B"
As much as I want to be righteously indignant, my lhbs (20 minute drive) is owned and staffed by folks who seem either condescending or couldn't care less about discussing homebrewing. Their main business is "brew on premises" and the supply side is treated like an afterthought. The next-nearest place is 45 minutes away, and although supplies are their main business, they're not very knowledgeable, yet are condescending. Before I took a year off of brewing, the NB folks would answer questions and if I came back with "yeah, but what about x?", they'd consider it and explain further without being ******-y about it. I don't think that will change, at least in the short-term. The longer view might be less positive.
I'll likely go back to lhbs but will ask my questions to forums like this or the reddit homebrew sub.