EdWort
Well-Known Member
What a dipstick. I would not buy from http://www.heartshomebrew.com at all based on their reputation of irritating customers.
I think he said it was the/a owner, not a clerk, right?Baron von BeeGee said:Incidentally, one of the owners (not the clerk in question here, I don't believe) did respond over on the greenboard. Basically acknowledged/took responsibility for the problem and pledged to try and correct it.
gonzoflick said:Owner: "We are mostly mail order so we don't care about local business."
Me: "Are you saying you dont care about making your customers happy and helping them out"
Owner: "Our local ones, nope. Thats not the kind of business we're in."
Me: "Well buddy you just lost a local one."
Owner: "Ok see ya"
gonzoflick said:Owner: "We are mostly mail order so we don't care about local business."
JnJ said:Wow! That is crap. Note to self "never order anything from those ********".
boo boo said:Let the bidding begin...
http://cgi.ebay.ca/Home-Brewing-Sup...ryZ11761QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
boo boo said:Let the bidding begin...
http://cgi.ebay.ca/Home-Brewing-Sup...ryZ11761QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Why is this guy still in business? I have gone there several times with some attitude every time.
I've just returned home from the worst LHBS experience of my life. I am so upset I had to calm myself down for 10 minutes before writing this. NEVER in my life have I been treated so callously by any store owner. I will give a brief description now of what happened.
I live in Orlando and Heartshomebrew.com (my LHBS) is the only LHBS one I know of around here. I've been in there about 10 times and the man knows my face I'm sure of it. Today I walked into the store and here went my conversation with the owner.
Me: "Hey buddy I'd like to talk to you about your Brown Ale recipe"
Owner: "OK"
Me: "I wanted to kick it up a notch and add a pound of honey. What do you
think?"
Owner: "I think it will be too sweet"
Me: "Yea I thought I would add some more hops to balance this out. Do you think that would work?"
Owner: "You have to look that kind of stuff up on your own. We dont give recipe advice here."
---------------------------BREAK-----------------------------------
This was their own recipe BTW and on the wall they have nothing but awards, ribbons, and trophies for their brews. The guy knows how to give recipe advice.
--------------------------BACK TO CONVERSATION--------------
Me: "Isn't that what these stores are supposed to be all about, helping your customers brew beer?"
Owner: "We are mostly mail order so we don't care about local business."
Me: "Are you saying you dont care about making your customers happy and helping them out"
Owner: "Our local ones, nope. Thats not the kind of business we're in."
Me: "Well buddy you just lost a local one."
Owner: "Ok see ya"
I will stop here because anyone reading this should at this point be as flabbergasted as I am. I've never once in my LIFE heard a store owner say he didnt care about his local customers. This place is set up for retail for sure. Its not like I was walking into a garage were he just ships his supplies out from.
To speak to someone like that, especially someone who you know is a beginner in the awesome hobby of homebrewing, is just downright evil and cruel. If it was might first time in there I would probably be pretty heart broken and not even try to make beer. As it is now I know I can order supplies from online stores and continue my hobby.
This is a vent post but also one to get you'alls thoughts.
Has anyone had experiences like this at their LHBS?
Thoughts please, to make me feel better and not go hurt somebody...
Has anyone had experiences like this at their LHBS?
Not at a true local one, but I've been at a few like that outside San Diego.
But even down here some are better than others. There are some places you go if you want to talk, try a beer they made or get advice; there are other places that are best if you just need ten pounds of two-row and some yeast quickly.
Exact opposite of the LHBS when I started brewing. They were extremely friendly, and helped out explaining recipes, what equipment to get and methods to use. This was before there was so much information on the internet about homebrewing. If it wasn't for them I doubt my hobby would have progressed very far. Now they have moved to a larger location, with a much nicer store (but unfortunately just focusing on beer and wine, no homebrewing supplies)
All in all I came to the conclussion these guys think they are better then everyone else because they have been doing it for such a long time. I goto him for specific things I don't want to order online and thats it.
There are two gentlemen that works there, one seems to be in a slightly better mood than the other, but its a close call. Im not sure how long they have been around, but however long, its taken a toll on them. Lets just say, theyve lost that sparkle in their eye.
Surprised places like this stay in business!
Oh, yeh ....my typical experience at my retail outlook in NY is a blank stare into space by folks who don't speak English. Sometimes, I get this:
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