Just received the following email out of the blue:
And sent the following one back:
PRESS REPLY - NOT NEW: This will allow us to read the complete conversation in one email.
Mr. -----,
Thank you for your four orders with our company. Your patronage is highly valued.
As per your post on HBT.com where you question the quality of our company, I would like to just let you know that the good service and timely shipping you have received on your four orders is what you may continue to expect. We are here for you and we do our best to serve your needs.
I wish I could tell you more about the Vent-Matic situation, but at this time, without having the v.3 in hand, we will refrain from commenting.
I hope that the comments posted by the field test volunteers in the near future will alie any questions you may have with the Vent-Matic Faucet.
Please treat this as a private communication.
Thank you,
Matt
The CHI Company.
And sent the following one back:
Matt,
I don't own any Ventmatics, so I don't have a dog in the fight either way. I've always recommended stainless Perlicks and nothing else, other than stout faucets, beer machines and cask widges.
It is concerning that you find it perfectly acceptable to trace my HBT username to my email address to review order history with your company... yet simultaneously ask me to respect your privacy when you contact me unsolicited.
I've been recommending your business to friends that I knew brew and am aware that I've generated several sales for you. I've met you in person and conducted cash transactions with you several times. You seem like a genuine person every time I've met you in-the-flesh, so I'm not sure why you think you need to resort to cloak and dagger business tactics on the interwebs. With the speed of communication in the 21st century, calling for secrecy within your customer base just doesn't cut it.
I'm going to assume that you reached out to me via email because your HomeBrewTalk ban prevents you from doing so publicly. I'll also assume that you still have read-level access to the forums and will see my response in the Ventmatic thread you pulled my name from.
I hope you all the best and will continue to consider your company for future purchases, though they may be limited, as my homebrew funds are quickly shifting toward an electric brewery.
Regards,
Jeff